Pizza Milan 1 by Valreo Gas Station — Restaurant in Texas

My family decided to order Pizza Milan for dinner tonight. We have ordered 2-3 times just this month because it was our favorite pizza spot in Forney. However, after tonight’s experience, we will no longer be giving Pizza Milan our business. We ordered our pizza online. Mind you- the delivery service is on THEIR business website. The order said that the order would arrive between 6:30-6:45. Well, 6:45 rolled around and still no pizza. We called the store and they said that Door Dash had picked it up 20 minutes ago. Which is weird, because we didn’t order through door dash, as well as never received a confirmation or any communication through that particular app. After being told that the pizza had already been picked up, we checked the front porch- and sure enough, the pizza was there on the ground. No doorbell rang, no picture received saying there had been a delivery, no courteous knock on the door. We brought our $42 pizzas inside and they were cold WITH ants crawling all over them. We called Pizza Milan and this is when what sounded like a young girl answered the phone. She informed me that their pizzas are delivered through Door Dash. I told her that I ordered it through the Pizza Milan’s website and that I understand that sometimes companies use a third party to deliver for them. However, we never received anything through DoorDash. We did receive a delivery time from a company named Slice. However, that’s all we received. No photo, tracker or anything else. She suggested that I called DoorDash for a refund. This is unfair because we had already ordered the pizza over an hour ago. The way a small business SHOULD handle this is by remaking the pizza and making the situation right. I asked to talk to a manager. She put me on hold for about 5 minutes, then came back on the phone to tell me that her “manager” told her the same thing. After I told her “No ma’am” and that that is not the way to handle this issue, she began to laugh at me over the phone. I’m sorry but this is PURE disrespect. Especially in today’s economy. This was supposed to be MY family’s dinner. Instead, my husband went personally to Pizza Milan to speak with the manager , just to be told they would remake the pizza but they wouldn’t do so until ANOTHER hour. This is why small business don’t make it in the big world. Good luck to you. Pizza Hut never...

Previously, I loved the calzones here. However, I ordered a calzone with veggies and no meat. I ordered through DoorDash, it comes and has Canadian bacon on it. No biggie, I notify DoorDash, get my account credited, get a repeat calzone reordered. Comes again, Candian bacon. This time despite my DoorDash app saying I ordered banana peppers, onions, mushrooms, and artichoke hearts, the ticket on the box says bacon, onions, mushrooms, artichoke. I check the box just to be sure, and sure enough there’s bacon again. I am a vegetarian, so this was frustrating, so I called the store this time to see if the disconnect was the DoorDash app or and the register. My real complaint is the customer service in this scenario. The girl I spoke with first was great, but I was placed on hold 3 times to speak with 3 different people. Each time I explained what happened, someone else would speak to me condescendingly, one person telling me that the store doesn’t carry pork products at all so I clearly am mistaken and another person told me that they couldn’t understand why I was upset about bacon. I explained that I am a vegetarian and specifically avoid pork especially. They abruptly put me on hold without any notice. The nice girl comes back on and says they will remake my order if I come in to place the order and pick it up. I explained that at this point it was too late and they didn’t need to remake it. However, I could hear one of the men I’d previously spoken to in the background yelling about me not coming. Mistakes happen, I understand it was probably a glitch between the DoorDash app and the store’s interface, but customer service like this makes me not want to...

This experience was deeply disappointing and upsetting—especially for someone just trying to satisfy a pregnancy craving safely. Zero stars for service, empathy, and professionalism.

Tonight, my pregnant wife had a strong craving for a veggie calzone, so we placed an order at pizza Milan in Forney. She specifically requested only vegetable toppings because she cannot eat meat during her pregnancy. Unfortunately, the calzone arrived with bacon. We requested a replacement with only veggetables—only to receive another calzone with bacon.

When we called again, we spoke with three different employees, all of whom seemed irritated that she was asking for a correction. One even claimed the restaurant doesn’t serve meat at all. We sent photos showing the bacon, and they responded by saying, “That’s not meat—it’s Canadian bacon.”

We calmly explained again that she cannot eat any kind of meat, regardless of the label. Instead of showing understanding, they asked, “What’s wrong with Canadian bacon?” Then, while supposedly placing us on hold, we overheard them mocking her and making...