Dunkin' — Restaurant in Town of Allegany

I ordered an iced coffee, iced latte, 2 hashbrowns, 2 ham roll ups, and an apple fritter. They made both coffees wrong. Put too much cream qnd sugar in one, added the wrong flavoring and no cream to the other. Sat in the drivethru for a minute waiting for someone to come back to the window. Multiple employees walked by and did nothing. Knocked on the window after sitting there for a couple minutes. Employees looked up at us, and still no response. When someone finally acknowledged us, we asked for the one coffee just to be fixed with the extra cream and sugar and add the pumpkin flavor that was requested. We mentioned we were missing the apple fritter as well.. The employee added the flavoring, did not make a new coffee. Handed the coffee back out the window, no qpple fritter.. The window was shut, and now there was someone behind us so we went in. We asked for the coffee to be fixed, and were ignored by the staff. We were able to get someone's attention finally, and the employee said "look, I followed the sticker," then we proceeded to explain what was ordered. Employee grabbed drink while rolling their eyes. Set the new drink (still messed up) on the counter. We thanked them politely. They said yep and walked away. I understand this is a college area, I understand it can be frustrating when an order is not taken correctly. I do; however, also know that this is absolutely no way to treat people. We were polite, and were just simply trying to fix the mistake. I honestly was in shock at the situation. Neither coffee was correct and never received...

Came here frequently for morning coffees and decided not to anymore. I mostly used drive through and it's usually 10 to 15 minutes with little to no people. Going inside is about the same wait time. I decided to start putting my order in 20 minutes in advance, and it actually took longer because they never started my order until I showed up saying I have a pick up.

I have no idea what kind of queue they have going on but it seems arbitrary. I ended up waiting 35 to 40 minutes for a pick up order while watching over a dozen people come in after me and leave before me at the register and drivethrough. An acquaintance had a pick up order placed 10 minutes after me and still left before me. I tried multiple times to get somebodys attention only to be dismissed and rudely told they are doing things in the order received.

Everybody I have interacted with previously was fairly friendly, but after that I don't think...

Very disappointed with the Olean location. I will only go to ones on vacation from now on. I wanted a salted caramel cold brew 5 cream 5 sugar. The lady again asked me what I ordered at the window. And still gave me the wrong drink. She gave me ice original macchiato 3 caramel swirl almond milk. Not even close to my very simple order. I have never once went to this location and got the right order. I don’t understand I can order that drink at any other location no problem. But the olean Dunkin’ has no consistency and you never know what you will be getting. In my opinion they need to spend more time on training and learning proper builds. I will continue to go to Tim Hortons as they don’t mess my...