Bocce Club Pizza — Restaurant in Town of Amherst

For over 40 years I've been listening to people rave about Bocces Pizza but there were none where I lived. Tonight (even though it was almost $30 more than the place down the street) we decided to order Bocces pizza and wings for a party we had near the Hopkins Road location. The girl on the phone was super rude when I called to order but, eh, whatever. When I proudly announced I had just ordered from Bocces everyone had the same reaction, they used to be great but they've gone way downhill. Wish they would have told me that first. Anyway, the pizza was the smallest sheet pizza I've ever seen and was of average quality at best and even that's being kind. The corner pieces were just dough and the ones close to them were just sauce. Only the middle had any toppings and the sausage was thrown on there so there were piles of it in spots and other areas that were totally bare. About the laziest pizza I've ever seen. Maybe they were the best years ago but they are below average now for sure. We decided it was better than Little Caesars and I thought it was better than Pizza Hut (my family disagrees) but that's about it, everyone else we've ordered from is better. The killer is they're still priced like they're...

Okay. I've had enough of this place. And it's a shame because I love it, but the customer service fell off hard, and the food is inconsistent.

I ordered food online 45 minutes ago. I arrive and am told they received the order 10 minutes ago. I showed cashier the online order time, and in a very rude way said, either way, it's another 25 minutes. At that point, I declined the order and once again he was rude, sarcastically saying bye. When I said that was awful customer service, he did not care whatsoever and just continued saying bye. So, after ordering from this place many times over the last 8 years since I moved nearby, I'm done.

Next time maybe apologize for the inconvenience instead of being rude as if somehow that was the customer's fault. Take ownership. Customers understand mistakes happen. Acknowledge, apologize and you won't lose a customer. Be rude, and good luck. But I highly doubt the teenage...

Normally I have no complaints with any location as I frequent both Bailey and Hopkins but today the Hopkins location let me down. I ordered a half baked cheese pepperoni pizza and a baked cheese sub. Now I realize a baked sub may get some burning around the edges which is actually good in my opinion but this is ridiculous. The whole sub was burnt to a crisp. I was only able to eat the insides with a fork. The sub was lunch and the pizza is dinner so I can’t comment on that yet. I would have rather waited and had them make me a new sub, rather than just wrap it up and send it out without telling me. I hope management sees this and asks who was on staff today why they would let charcoal go home with a customer. Again, this is only my first bad experience with any of the locations and I believe it’s isolated, so I will still order from there...