Tim Hortons — Restaurant in Town of Amherst

I go to your location at least one to two times a day for the past two years. I am just getting rather frustrated. I let a mistake with my coffee's go frequently. Whoever is making the coffee screws them up a lot over the past few months. I ask for a double double drive all the way home get comfortable and there is at least six sugars in my coffee or my boyfriends coffee. It's so sickeningly sweet we can't even drink it. When you don't put two sugars in or there is no sugar in it, at all, I will still choke it down but it isn't enjoyable. Either there is something wrong with the sugar machine or the person adding the sugar is a screw up. I am having second thoughts about going to your location anymore because it happens way too often. Sick of paying for coffee that my boyfriend and I can't drink because it...

Ordered from this location on DoorDash app. Received the completely wrong order labeled with my name so it was not the dashers fault. It was the tim hortons employee. I messaged DoorDash and they resent the order to tim hortons and redelivered it. Again, it arrived incorrect. This time it was the correct items prepared incorrectly. A few days prior I ordered from this location and asked they notify me if an item is unavailable. Instead of doing that they just sent the other item I ordered. If they told me half my order was unavailable I would have cancelled the entire thing and ordered elsewhere. Instead they wanted my money so they didn’t say anything and I paid a 5 dollar delivery for an item that cost 1.39. Been going to tim hortons my whole life but this location is...

I used my Tim's rewards and had one for a free medium drink with $2.00 purchase. Which I made cause I bought a bagel breakfast sandwich. I didn't notice my drink did not come off. Of course, Tim Hortons does not give receipts. When I contacted them by email, they asked for a copy of the receipt, I told them they never give me a receipt. I never got a reply email back from their customer service, nor did I get refunded for what was supposed to be a free medium drink. Which they are still promoting. So, before you leave, make sure your drink is free or get a receipt for sure ,or you will end up paying for it and not getting your money back. From now on, I'm making sure to get a receipt every time. Even though I shouldn't...