Dunkin' — Restaurant in Town of Ballston

I was there today at 10:42 am and I watched as my food was being prepared as I always do. The man (Patrick) working placed my eggs directly on the dirty counter without using parchment paper. I let him know that I saw my food just placed on the dirty counter and he said there was a small paper under it which I’m positive was not. Then when it came out of the toaster over I watched closely to see if there was a small parchment paper under it and it was not. He did not even have to throw anything out when he moved my food from the oven tray to my bread and so I explained to him I was watching and saw clearly that he didn’t use any parchment paper under it and he then pulls out some random parchment paper from the trash and tells me those were the ones he used and that was not the case. Please feel free to look at the cameras as I put the time my order was cashed out and it was just moments after that. I did not wish to argue with the man as he had already given me an attitude so I paid for it and left but I threw out the sandwich because I clearly saw how my meal was prepared and I feel that it was not sanitary and i could see the counter itself was not clean. Attached...

Swung by Dunkin on Christmas morning because caffeine waits for no one. Ordered my usual, but it came out tasting like burnt snow tires. Politely asked them to remake it, and the reaction was… let’s just say, less than jolly.

The whole place had a certain energy like maybe not everyone was thrilled to be there. Coffee got remade, eventually, but it felt like I’d asked for something outrageous, like a sleigh ride or maybe time and a half.

Anyway, cheers to Christmas morning at Dunkin where the coffee’s burnt, the mood’s frosty, and the doors are open because, apparently, they never close. Next year, I think I’ll just head to Starbucks. At least their drama comes with a venti-sized grin. Pay time and a...

I work across the street and I've honestly never been a "regular" customer before, anywhere. However the folks working this store know my order and usually have it made by the time I reach the counter which is nice. They're very consistent with the occasional ratio of sugar to cream being off but they are 100% humans and can absolutely make mistakes. remember that the next time you mess something up at work. More importantly they are accountable and honest about mistakes and have never made me upset. My only complaint is their closing time but no one I have met at the store level makes that decision. But they're there when I need them! Fast fluent...