Dunkin' — Restaurant in Town of Bethlehem

This Dunkin is literally the very WORST Dunkin in the capital region,If I could I would give 0 stars,I am there with my son every single day,He loves to get his bagel with cream cheese and/or an egg and cheese wake up wrap (which is half the time not fully cooked or heated and cold,sometimes even burned to a crisp) and I get the same exact iced coffee every single damn day,Not once have ANY of the employees EXCEPT FOR MIRANDA,remembered my order or gave me any type of respect,absolutely HORRIBLE customer service,I hate even entering Glenmont Dunkin’s drive through because I feel anxious and nervous to even go to the order board,without feeling as if i’m being judged.The music is always blaring and they are SO rude when taking orders and in general ,literally don’t ask any extra questions at all like “would you like hash browns for .99 with that” etc,NOTHING.Its usually “what do you want” you tell them and then they’re like “WHAT WE DIDNT HEAR YOU” then you tell them again and they tell you to pull to the window and act as if they understood or took down your order and then ask you at the window what you ordered for a third time,his happens to me here about 4 times a week out of the 7 days I visit.The other day this african american guy,I’ll get his name tomorrow and update my review because corporate WILL hear about this,I ordered a coffee and then when I got to the window my son was screaming for his bagel that I was going to skip on ordering that day,and I politely asked if I could order a bagel and the guy sticks his tongue out at me,spits at me (making like a farting noise) MIND YOU SPIT ALL over the top of my coffee and straw for about 10 seconds and then rolled his eyes as if my order was a burden to him.EVERY SINGLE ONE OF THE EMPLOYEES (except for Miranda) HERE ACT LIKE CHILDREN,COMPLETELY UNPROFESSIONAL,ALWAYS ON THERE PHONES,TALKING LOUDLY AND SCREAMING,FOOLING AROUND,IT NEEDS TO BE ADDRESSED,I hope so many of y’all are going to write a bad review and they will all lose their jobs,good...

Ordered a medium French vanilla iced coffee with almond milk for my girlfriend. The man working the drive through immediately had an attitude and asked clarifying questions like “any cream or sugar” which we answered no to (since my girlfriend is Type 1 Diabetic). Pulled up to the window and the worker gave us a swirl so we sent it back. He came back with a black coffee so we asked what it was. He said a “French vanilla iced coffee since you said you didn’t want any cream or sugar” which confirmed with us that he was messing with our order since he knew we didn’t want cream/sugar and gave us a swirl originally anyways. He finally put almond milk in the coffee and it looked correct so we left. When my girlfriend started drinking it she started to feel sick and she thought the coffee tasted strange. We ended up going to another Dunkin to order a new coffee and the one we got from the other Dunkin was definitely sweetened.

If I could give less than 1 star I would. Never mess with sweetened/unsweetened orders. Not right. Will...

I stopped at another Dunkin on my way to work, and as I was driving I realized my wrap was burnt to a crisp. I pulled in here and politely asked if they were able to remake it, as I was on my way to work and way too far past the original Dunkin. The lady was extremely rude explaining their policy that since they have different owners they couldn’t do it. So this poor rating is for the attitude I received even though I was very polite. But also, it’s one wrap… and I literally had it as proof to show her I wasn’t lying to get free food. It’s not like I showed up asking for 6 sandwiches or a dozen donuts. I was able to go back to the original Dunkin later in the day and they were super apologetic, made me a new wrap, and kindly explained their policy. This 2/5 stars is for the rudeness from that morning and other times I have been here. The wraps here are...