McDonald's — Restaurant in Town of Bethlehem

I did go to MC Donalds today. I have to say that my food was good. I got a McDouble and an order of French fries off of the dollar menu. It can to a grand total of $3.12. Do I think that it was a lot for so little. Yes I do. I think it's a bit much. What I'm not happy about is the very long wait in the drive thru. It should be renamed the park and starve. There is usually an area just off to the right where you can park to wait for your food to come out if it's going to take a little longer. They should expand that area to 4 or 5 spaces dedicated for this purpose so the line moves along quicker. Most people like myself have 1/2 hour for lunch, and spending 10 or more minutes in line is not feasible. Ah, here's a suggestion, offer a bonus to those to those who can keep the line moving in an expedient manner within 3 minutes from order time to drive away time with pinpoint accuracy. To accomplish this you have to take away your employees cell phones, their ear buds or pods, and curb their interpersonal rederick. I'm sorry I must be back in the dark ages from when I grew up working for the man. They taught me customer service, respect for my employer, and what it means to be on the receiving end not just on the providing side of it. Discipline in the workplace is a distant memory found on Google. The era of the snowflake employment policy dictates otherwise at the overall expense of the customer. What am I thinking? The year 2020 is only hindsight of...

The food, good, The atmosphere, good and clean The service, abominable, atrocious, asinine. I have been here many times and each time is worse than the last. When you place an order it is a minimum of 15 minutes to receive your order. This is even when there is no one in the restaurant or at the drive thru. When there are other people, I have seen others complaining about the egregious wait times as well. My first thought is always that there needs to be better management. On this particular night, I ordered a big Mac and a mcflurry. They put the big Mac in the bag after a little while and then in sat there. I saw four employees talking and deliberating for quite some time only for one of when to finally tell me that they don't have the kind if mcflurry I ordered and would I want another kind, I said sure and ordered another kind. This could've been done 10 minutes earlier but for some reason it needed a long wait followed by a team...

Zero customer service in the drive thru. I sat at the broken screen (it's been a year that I've been aware of it and you guys still can't fix it?) for 5 minutes and sat there in complete silence. I'm the only one in the drive thru line... Hello, what's going on inside? Aren't you aware this is a business you're working at? Not a, "one minute we'll be right with you". Absolute silence for 5 minutes.

At this point I gave up and I made the 7 minute drive to the Bethlehem McDonald's and immediately got service once I pulled up.

Need to hire better employees at this Glenmont location. When you do actually get service they don't say anything they just hold out their hand and expect you to place your money in it and then sling your bag of food out the window without a word.

Summary: will be going to Bethlehem or Coxsackie McDonald's...