Moe's Southwest Grill — Restaurant in Town of Bethlehem

I been eating a big burrito from this place since Monday. I don't eat meat at all. I brought one on Monday and Wednesday and also Thursday. The price had change to the point that on Monday I paid 11.55 and then on Wednesday I paid 7.55 and also on Thursday i paid 6.85. So being that said I been only getting green peppers and onions and mushrooms and tomatoes and black olives with very little cheese. So on this day which is Saturday 20th@3:30pm. I went to this location and this manger told me I couldn't get a big burrito. Because it has something to do with portion control. Remember u I wasn't getting MEAT. Because I don't eat MEAT. I only wanted VEGGIES. I also explain to this manger if u are trying to retrain your employees. Then u need to train them to be RESPECTFUL. There was African American girl in there on her cellphone making my order and yelling cursing at the other staff member and also on her phone. How unprofessional of her. Now I called this store Manager name Brain Let see how long it's going to take him to return my call. I felt so disrespected. Because I couldn't get what I wanted. And it's not like they was paying for it. I was paying for it. I had to settle for McDonald's next door to Moe's in Glenmont,ny. I would never ever order from them and I will not let my company order from them either. This made me so SICK to...

I came in today November first around noon. In typical Glenmont Moes fashion they did not have any corn or pico di gallo. Whatever, I got a bowl with just steak, cheese and lettuce. The young girl behind the counter told the older gentleman running the register I had a steak bowl with queso. She also told the fella that he was using his “white people voice”. I’m not the type to get all bent out of shape about being made fun of for being white, I understand the racial history of our country and I understand that she probably meant it as a joke amongst coworkers. What I don’t appreciate is even after I got a refund for the queso, is the quality of service and general lack of the basic foodstuffs that made then a good place to eat just a few years ago. With the seemingly constant rotating door of new, young or inexperienced staff and the short falls of management to not even have proper inventory week round, it’s no wonder places like chipotle are cleaning their clocks. Potentially raunchy or offensive jokes should happen in back of store OR not at all, not two feet from a customer. The loss of pork on the menu has made me stop coming to moes as frequently as I once did, but this is the final...

I love Moe's, but this location is beyond incompetent, bordering on fraudulent. I have ordered from them 4 times, twice directly and twice via Doordash. So far they have not once gotten my order more than half correct and when I ordered directly, they refused to answer the phone or return messages to refund me or otherwise compensate me for not providing more than half my order in each case.

The most recent attempt, they put no cheese or queso in my chicken stack and barely put any chicken in at all (and only a bare minimum amount of cheese to hold the tortilla closed). It was 90% black beans and still only half full or less for what a Moe's stack is supposed to be from any competent Moes location. In addition to this, neither kids meal I ordered came with either the drink or the cookie.

Previous times, meat has been missing entirely and entire items have been left out of orders completely, but unless you buy through Doordash directly, you will never see a dime back or even get a return call from them. Avoid this location at all...