Brunner's Eatery — Restaurant in Town of Boston

If I could give this place a 1 star I would have...but sadly Google won't allow this. I stopped in for a nice night out with my boyfriend, decided to go to Brunner's pizza...wow I wish I would have tried Bella's. We stopped In, it wasn't to busy at 5:09pm, there was no line yet they seemed very busy and preoccupied with other things. They didn't even acknowledge us standing in line, or the fact we hadn't placed a order. I believe the manager even saw us standing there and didn't seem to care. There were several other servers, and other workers who could have taken our order, yet we continued to wait. Finally the manager took our order, the whole time he was taking our order he kept looking at other people. He was very unattentive. He messed up our order once, and kept forgetting small things like pop.. finally he placed our order it was $40 . We grabbed our pops and sat down..should have just left..or asked for a refund. We continued to sit for what seemed like forever..finally we got sick of sitting around. My boyfriend, decided to go to the front and ask about where our order was. The excuse was that they had lost our order...which I find hard to believe when my sub the whole time was sitting in the heat window... We got our food..of course my boyfriends pizza was hot he was happy...I had a chicken sub which was cold, which was supposed to be hot!!! When I looked at the receipt to see what time we had gotten there at I was shocked!!! We had waited for a hour to get our food. An hour. When it wasn't busy at all. This is absolutely rediclious!!! Next time save your money go to Bella's .. or another pizza joint. We have gone here several times and haven't had too many problems...but this is stupid..and will never go again! No discount no refund...nothing. the owner should be ashamed of his staff and or at least come to the tables and apologize!! Very unhappy. Will NOT BE RETURNING.

• 1/2/2020 recently updated also the owner of the restaurant ONLY replys when there is a negative comment. If it's a good review he leaves it alone..I don't see how this is being fair? It's a review, I ate at your restaurant and didn't have a good experience!!! The least you could do is apologize for your mistake of having to wait for more than a hour for our food!! We live rather close to your eatery and have been in here before! We have had small minor problems before, but this is rediclious. Waiting for over a hour for food and then TO NOT have a manager come over to our table and apologize, but still charge us FULL PRICE for our meals, is beyond BAD CUSTOMER SERVICE! We saw the sub sitting in the heat window yet it remained to sit there, for a whole hour..until the pizza was ready! I'm a cook, I understand how it gets busy and sometimes backed up but you had a full staff of very hard working people back there so what I don't understand is how come it took so long for a small pizza when the restaurant itself wasn't packed? I saw 2 people maybe in that hour come to pick up their to go orders? Yet you or your staff just sat around in the front?? I get it you hire college girls to attract local business, but the least they could or yourself could have done was bring half of our order out!! So we could have both had something to eat...but NOOOO. SO YEP your right this is a fake response!! Haha funny. How a machine could write all this and have a opinion. I feel sorry for you and sorry for how you treat people who have a REAL REVIEW, And a real opinion. YOU of all people know that your a liar cause you took our order!!! You stood around waited..no one took our order...then proceeded to take the guy who was standing behind us his order...when I said "noo we were first" You said ooo Stella's are my favorite beer. As my boyfriend wanted to originally try Budweiser(which was in the cooler we saw it as we walked out- he basically said it was out, so he could over charge us for 2 more expensive beers) you are rude and should be ashamed! Bad Manager here!! Please go to BELLAS IN BOSTON WAY NICER...

The painting on the ceiling was outstanding, their drive-through business was unbelievable, ten or more vehicles in line the entire time I was there. Five or six people were waiting for their takeout orders the entire time we were there. One person was cashing out and taking orders inside. The holdup wasn't the counter person though, there were a bunch of people working in the kitchen and all seemed busy but still every customer was waiting to be served. It seemed like kitchen staff were working hard but inefficiently for a place as busy as they were. The food was good once it finally came. There was plenty of food but that said for a Pizza restaurant the service was very slow. We waited nearly 40 minutes for an antipasti salad and an order of wings. Once the food was delivered to the table we never seen our server again. The problem wasn't the quality or amount of food, obviously, people liked what they got or they wouldn't be so willing to wait so long for their order. The wait times bordered on ridiculous. I believe that what they needed was a good kitchen manager who was intuitive to the needs of the incoming order volume to speed the order fill process and move through the carryout and drive-through customers so they could spend more time with the done in patrons. Diners expect good food, sufficient quantity to give value, service that is friendly and accurate and timely, well two out of three makes the difference between me coming back or not. If they had better service and a faster response time, they would go from just average to positively great. Just my opinion I know, but I passed other restaurants that were just as busy to go to...

I ordered delivery and it took some time. The food was lousy, both the pizza and chicken wings were UNDERCOOKED. Unfortunately, I took this location to the Town of Boston NY Small Claims Court, where a judgement was posted on the court's record, (I sued to get a refund, [that includes the court cost's I paid,]) unfortunately...Mr. Brunner's business practices'...along with the fact that the NY Courts hasn't caught up with his business and he...where's my refund? Perhaps "judge" Debra Bender can defend her and the NY Courts inaction at proper resolution? It's too bad that Poor People that have to go to court as Poor People without counsel Pro Se get no proper recourse under law. NYCOURTS.GOV Index#801956/2019...A NY CHILD VICTIMS ACT Civil Suit.

For any of you out there "curious" and choose to read the court filing and documents'... go to the website... www.nycourts.gov Perform a docket search at the ELECTRONIC COURT FILINGS part of the website...when you get to the search function...FIND ERIE COUNTY NY STATE SUPREME COURT...CHOOSE ERIE COUNTY NY STATE SUPREME COURT... When you get to index #...type in, (just like this,)... 801956/2019 .

I don't remember the index-docket number for the filing in the Town of Boston NY Small Claims Court, even though NYS A.G. James is "supposed" to do her job, and the NYCOURTS OFFICE OF INSPECTOR GENERAL HASN'T "PLAYED CATCH UP," YET EITHER...WILLIAM BRUNNER HAVE ANYTHING TO SAY, SINCE HE'S GOT AN ENFORCABLE JUDGEMENT AGAINST HIS...