Colin Deli — Restaurant in Town of Brookhaven

I walked in desiring a sandwich advertised on their website. The help, who were very weak with English, did not know what the sandwiches on their website were so i asked for a current menu in the store. When they presented me with the menu i chose my sandwich, which had a totally different name, and they made my sandwich. But when they rang it up the price was about 50% more than their in store menu said. I found that unacceptable and walked out without completing the purchase. The net was they put effort into creating but got stuck with a custom sandwich. This is no way to run a business. I am declaring war on them and any other business (e.g. Carlos Pizza) I encounter who cannot present me with accurate product information until i check out. I ask all who read this to join me to send a message. I am also escalating to Suffolk County Bureau of Consumer Affairs to challenge this “new business rule” that vendors do not have to provide accurate product information until the point...

I’ve been coming here for well over 20 years and usually it’s not too bad.... Recently, almost every sandwich I ordered(mostly text-to-order) kept getting messed up but I let it go... The last time my sandwich was missing two meats(more importantly, my BACON), was really small, it looked like someone put three pieces of meat on a stale roll and forgot to finish making it. When I called and spoke to the owner/ manager, he seemed mad at me for calling and told me “we’ll try to do better next time” which would be fine but, what about this time? No more next time, too many mistakes costing me more money. **ROYAL Deli accross the street is always a better option. Colin was my back-up, but,...

Ordered over the phone a breakfast platter. Platter listed everything it came with and a price. When I went to pick it up the girl behind the counter said we don’t have platters and charged me ala cart. Funny when I got in my truck it had the ticket that said platter #3. I was upset but asked for the owner. They said he would be in later and I could call back. Called back three times with no response from the owner. Ultimately charged $16 and change for a breakfast platter...