Best Wok — Restaurant in Town of Cairo

Yo I went there and they had an ipad with delayed speech and I could not make out the audio from the tablet. I wanted a combination meal with bone in ribs. I also grabbed a green team I paid 10.18 with a tip. Lady gives me a little tiny bag with only ribs. She didn't even hear me when I said I wanted the combination platter even though she pointed to the combination platter on the menu when we where trying to communicate through the glass. I tried ordering the sides and because of the glass and delayed speech in the tablet she couldn't figure out that I wanted the combo. I just grabbed the ribs and left in confusion. I ate one rib quick and it was okay there wasn't any barbeque sauce on it but it was okay. I moved onto the second one and it was as cold as the refrigerator. I literally had just walked out of the restaurant after grabbing my meal and just started my car. I went back and the lady gave me back 6.00 I told her that I paid 10.18 and she gave me an attitude and told me to show the receipt. She never provided me with a receipt as I paid with my card and she kept the receipt after I signed it. After she found it she looked in the bag she saw that I ate one of the ribs and started arguing that I shouldn't get my money back. She only gave me back 10 dollars even and kept my 20 cents. It was Avery unpleasant experience and I very much recommend you just get...

Great food! Fast too. For a treat, try tossing some of their Fried Wontons w/ garlic sauce in your Roast Pork Wonton Soup! Amazing.

What I can't understand is how people complain about being ignored or having to wait at the counter because phone orders are coming in... It's a takeout place. You call in your order and it's typically ready in 10-15 minutes when you get there. If you're ordering there you grab a menu, indicate what you want with a pencil, go over it with the counterperson and get lost for 10-15 minutes. If it's busier, you wait longer... This is simpler than single digits math folks!

As for quality of customer service, I like dumpling sauce to dip my shrimp toast. I don't even ask for it anymore as it is put in with my order by the guy behind the counter. Now, that's service for an occasional customer!

If you're just here for the weekend, why do you expect it to be the same as you're used to elsewhere? Preconcieved notions and pretentious people abound. Do TRY not to be...

Typical Chinese fare. The woman behind the counter is extremely rude on a regular basis. For that reason alone, I don't make coming here a habit. If you want better tasting Chinese and more courteous service, drive the extra 10 minutes down the road to catskill. Seems like they get really confused when extremely busy, as a few times i was left standing at the counter for more than 15 minutes just trying to get them to take my order. The guy who wrote in his review that he can't understand why people would be upset about being ignored at the counter. Really? That comment makes absolutely no sense. Must be a friend of the owner.

Here's a hint to the owners: try some courtesy, it might get you better reviews and more customers. I would strongly suggest Long River in catskill or New Century on main street in catskill. Superior tasting...