My mom picked this place for her 75th birthday and I can't even begin to tell you how terrible our family experience was for Sunday brunch. First off this place does NOT take reservations (which we knew) but when we arrived it was insinuated the wait would be ~20-25 minutes. Not the case at all. The owner Delma kept reassuring us several times to let us know she was working on getting us a table (6 adults and 2 kids) however everyone else with parties of 2 or 4 just kept getting seated. Almost an hour and 15 minutes of waiting (12:30-1:45) we were finally seated. She really underestimated the wait time and we all would have been appreciative if she just let us know it would be an hour long wait and we could have gone somewhere else-esp since we had 2 kids under the age of 10.

Our orders were taken right away. Another half hour went by before we started to get our food. However, it came out in increments: my parents got their breakfast, then 5-6 minutes later 2 more dishes came out, another 5-6 minutes another three dishes came out. Completely forget my 6 year old nieces [basic] chicken fingers/fries and a second entree for the table of lemon pancakes which came out after we were all almost finished eating. We all couldn't even eat together as a family.

As far as the food goes, overall when all the food was delivered it was delicious-nothing negative to say about the food. Except.... My husband ordered a panini "a sandwich made with Italian bread, usually toasted." What he got was essentially toasted rye bread with unmelted cheese, grilled onions and prosciutto-hence not a "panini." It was sent back to be grilled further but he couldn't eat it as it tasted off and was not what he was expecting and ended up vomiting after eating it. My nephew ordered cheeseburger sliders -arrived with a ton of sautéed onions. What 9 year old kid eats a burger with sautéed onions?? He freaked out but luckily once removed all was fine.

The ownder Delma kept apologizing over and over but what made me angry was that she proceeded to say after all the mishaps and chaos that screwed up our brunch experience was that in all the 8 restaurants she has run "this has never happened with a table" basically insinuating that we were "a problem table." Very unprofessional comment. She took no ownership of the mistakes that occurred, never offered to comp some drinks or meals or send something over to apologize for the all the mishaps and prolonged wait time. Until I said she needed to comp off the chicken fingers and lemon pancakes considering this food arrived AFTER we were all done eating-then she did. But then they tack on a $25 gratuity for SH*T service for a waitress who didn't even bother to check on us and forgot some of our food.

Needless to say we will never be going back to this place. I don’t understand how this place has a 4.4 ⭐️ rating. If you look at the several reviews on various sites other people have complained about the service, dining experience, rude waitstaff and the owner. There needs to be some tweaks in how they run their establishment ie, take reservations, improvement on reporting better wait times and female manager needs updated customer service training (comes off nice but is rude and condescending in person and in her f/u comments from customer reviews).