I am sorry to say, but our experience at Smokey Bones was incredibly frustrating and disappointing. Despite having a reservation for 6:30 PM, we were not seated until 7:10 PM. It was apparent that there was a unique situation unfolding, which led to the restaurant closing early and unfortunately turning customers away.

To our surprise and dismay, walk-in customers were being seated before us, while we were left waiting. We twice approached the hostess regarding our reservation. The first time, she admitted that she had forgotten about us and reassured us that we were next. However, on our second approach, she seemed to have completely lost track of our reservation, asking us if we had just walked in and informing us that they were closed.

We were finally seated and, to give credit where it's due, our meal was satisfactory. However, the lack of communication and mismanagement overshadowed any positives that could be gleaned from our visit. Had we been informed upfront about the ongoing situation, we would have happily chosen another restaurant for the evening and considered returning to Smokey Bones at a future date. Now, regrettably, we will not be returning.

Adding to the frustration of our experience, I repeatedly received text messages stating that I wasn't present for my reservation - an odd and ironic twist to an already regrettable dining experience.

In summary, a complete lack of effective communication and organization from the staff at Smokey Bones led to an incredibly frustrating evening for us. Transparency and effective communication can go a long way in managing customer expectations, especially during a crisis, and this was sorely missing from our experience.

TL;DR: Our experience at Smokey Bones was spoiled by a lack of communication and mismanagement, leading to unnecessary frustration and disappointment. We won't be returning.