We were recommended to this establishment from some friends. However, our experience was horrid. If I could leave zero stars, I would. Overall, the food was OK, at best. Service was painfully slow. The manager, Erica, is incredibly rude and unprofessional and has no business being a manager. We walked in and waited… no one greeted us. We finally decided to seat ourselves (two adults and five teenagers). In addition to tap beers and sodas, five of us asked for water. The server returned with some cups and a pitcher of water, which was not enough to fill even 4 cups. My husband went back to the bar for another picture of water, as our server was not around. The bartender, which we later learned is also the manager, rudely said that she was “too busy” to fill up our water pitcher and sent my husband back to the table to wait for our server. I should note that the restaurant and bar were both not busy at all! While our server seemed nice, everything took a very long time, from waiting for our appetizers, and then to waiting for our meals. In fact, our youngest son did not receive his brisket sandwich until about 10 minutes after the last person was finished eating their meal! We had asked multiple times as the rest were all eating, about the brisket sandwich, and kept getting the vague response that “it’s coming”. When it finally did arrive, it was very disappointing. There was a meager amount of meat on it, and it was lukewarm. My husband then asked to speak to the manager, and after waiting almost 10 minutes, we finally were approached by the bartender, Erica, who is the manager. Rather than listen to any of our concerns, she was rude and basically stated it wasn’t her fault. She disappeared once again, and eventually our server reappeared, looking to be almost in tears. She told us that the brisket sandwich was all her fault because she forgot to write it down/order it. None of us in our party felt that was accurate, as prior to her coming out, we all noted how meticulously she had taken all of our orders. In fact, when it came to this particular brisket sandwich, my son had ordered a side of broccoli. She was worried that they may not have broccoli and asked him for a second choice, just in case. The server finally brought us our bill and we paid. In the meantime, my children all noticed the bartender/ manager in the distance behind the bar, whispering to the patrons seated at the bar, and they were all looking at us! As we walked out, they all waved goodbye. I guess they were happy to see us leave?? But, how tacky is that manager?? If she worked for me, she would be unemployed. That’s no way to run a business and I can’t understand why any owner would...
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