Dunkin' — Restaurant in Town of De Witt

I stood in line patiently behind one group of customers. They chatted with staff for a good 5 minutes before finally ordering. That’s fine. Then a guy behind me approaches the counter to order “free food” ahead of me. An airport employee. Fine. Then they serve him ahead of me. Still standing at the counter for a good 3 minutes. Never acknowledged by any of the 5 employees behind the counter. They were just taking to each other or playing on phones. Literally ZERO service. They barely seemed willing to help the people ahead of me that didn’t get all of their order. I’ve never seen such horrible service at a Dunkin’. I think the manager was one of the people hanging out behind the counter. Literally no one working except to trade “free food” with the guy who might be cooking chicken wings at a different restaurant to trade later. Remarkably horrible. I finally walked away. It was...

We fly in and out of Syracuse quite frequently, and we like to get a coffee after we go through security. It seems every time my wife and I are here after 4:00 p.m. on the weekdays, their steamer is not working. Our guess is it's because they close at 6:00 p.m. and they've already cleaned it for the day and they don't want to dirty it again so they tell would-be customers that it's down and they're calling the repair people in the morning. A couple of months ago after being told the same story again after 4:00 p.m. on a weekday, my wife went and found an airport hospitality manager (?) who actually made a hot latte with the steamer behind the counter at this very same Dunkin' Donuts. I believe that proves our theory, would you agree? I wonder if the right people are reading...

This was one of the rudest establishments I have been too in a long time! I ordered a coffee, waited for an appropriate amount of time with other customers getting their beverages before me. I then asked for my coffee and the staff said to me, very rudely, that she had called that coffee multiple times. Her coworker then stated that she heard it called two times also. I apologized to them both and told them I had not heard it and I was standing right there. She then proceeded to get me another coffee and slammed it on the counter in front of me. If she doesn’t like her job and dealing with the public she had better find another one. I visited this Dunkin’ Donuts on October 17 at 9:30 in...