East Wok Restaurant — Restaurant in Town of De Witt

Went to East Wok lunch time, ordered lunch menu shrimps+broccoli and asked for takeout chicken noodle soup , triple delights dish. I was happy with last time order when I was in Syracuse area... but not this time. Firstly, the shrimps+ broccoli dish was quite salty, not what i expected for well review restaurant. Secondly, after 1/2 hr having lunch in the restaurant, I expected them to bring my takeout order to my table, but they did not. I waited at counter for 1 minute, but no one around for picking up my order. So went to coffee shop next door, and forgot all about my order. My trip was heading down Rochester area, after one hour over there I called restaurant and asked to credit back my money. I explained my situation and said I could not return to Syracuse because I am travelling West back to Canada. I asked if he could credit back at least 1/2 of money (of $15). He refused and hung up the phone. Sorry, this is my last time at East Wok, and just let people know how they...

Absolutely terrible customer service. I called and placed an order called back immediately to change the order. The gentleman told me during a lunch special that he did not have the capability to give me the change in the order that I was requesting which simply was from pork fried rice to regular fried rice which we all know they have readily available because that's why it's on the lunch special menu. When I arrived and asked him why there was an issue about him changing my order, he called the police and asked me for money for an order that I specifically expressed to him was not correct. They have zero customer service skills. They care nothing of the people that patronize their business. It is strictly about them taking your money and giving you whatever MSG and quickly throw them together meals to get you out of there and get the money that you work hard for. Not a business that...

I ordered a lunch combo platter, and upon returning to the office and opening it, I was shocked to find that it consisted of 90% old, inedible, hard onions and peppers, along with just two bamboo shoots, coagulated brown gel, four shrimp, and perhaps four bites of rice for the shrimp curry. The curry was nearly impossible to see or taste.

When I attempted to address my concerns politely over the phone, the owner responded with circular arguments and excuses. I even brought back the inedible portion, which was about 90 percent of the dish, but he continued to deflect responsibility and couldn't even comp me an egg roll.

This level of service is unacceptable. The meal was terrible, and I am still hungry. You need to take complaints seriously and show some empathy. I frequently dine out and consistently tip well, but this experience warrants a negative review that could have easily...