Well-known fast-food chain serving grilled burgers, fries & shakes.
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I had a frustrating experience trying to get just a drink. Having to use the self-service kiosk was annoying because I had to search for what I wanted, when the workers know their computers and could have placed my order much quicker. The employee working came over, looked at my receipt, and handed it to me, even though I'd opted out of a receipt on the kiosk. Then, she just walked away without giving me my cup! I had to wait another ten minutes just to get someone's attention to actually get my cup.
It feels like management isn't properly training or enforcing good service. If employees can't be trained, then maybe they need to find other jobs and if the management can't enforce that the owners should let them go also. It's a shame, but I've noticed this decline in service isn't just at this location; it seems to be an issue across the board since COVID.
Fast food chains just aren't cutting it anymore. No matter what location there's an issue of service and quality. I can go to a sit-down restaurant, get a meal for the same price, and be out in the same amount of time. Times have really changed in a few...
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I was 1 of the 2 cars in the drive through line. Pull up to place my order I'm told .. "look at the menu I will be with you in I don't know how long" I proceed to look at the menu and wait literally 10 minutes before I had to say something for them to finally take my order. I pull ahead, to pay and get my food . Waited another 5-10 minutes at the windows before anyone acknowledged me . Mind you I was the only person in line ....
The slowest BK I have...
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Usually I don't wait to long for my order but tonight it took about 10-15minutes which was inexcusable. I was the only customer inside and the drive thru was not that long. They had only one person in the back doing all the sandwiches. I had a free meal given to me by another maneger a couple of weeks ago because I had to wait for french fries to go with my meal. Something needs to be done about getting more help and...
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