Taco John's — Restaurant in Town of Fulton

So I made a mistake and I used the taco John’s app and ordered food like I always do. Somehow I hit the edgerton location when I live in Middleton, outside Madison. I go to the Monona location which is always great! I mean it’s one of the only fast food restaurants I enjoy going to because they are always friendly and nice and helpful! No matter what! Anyway once we figured it out at Monona I tried to cancel in the app but it said to call the Edgerton location to do it so I did! The lady who answered was nice and said we already made it I cannot cancel it. Which I understand cause I checked in thinking I was checking in at Monona and it took a little bit to figure it out. Anyway she said it was fine they would throw it away. But then I asked how do I get my money back? She said she had no idea cause she doesn’t know how that works with mobile ordering. Again I understand cause they already made it. Maybe if they could have cancelled it in the system BEFORE they confirmed they made it my money would have been returned but that was no longer an option. Anyway I said thank you and she said she was sorry and was real nice about it! So I went through the app to contact someone. The contact us number had a hyper link and I used it 3 times to call and it had just beeping like it was a bad number. Ok so I used the hyper link for contact us through email. That sent me to a deleted web page I guess? It said it was not longer around and to restart the survey. I thought that was weird. The only way to contact anyone was to write a review. So that’s what I did. I gave them a 1/5 saying I was dissatisfied and explained my issue but said the actual location of Edgerton did nothing wrong. But I was frustrated because I couldn’t talk to anyone from taco John’s or a customer support! So I left the review and the general manager called me the next day and refunded the money and fixed it. She was so nice and friendly and I told her I was sorry and they did nothing wrong I just didn’t know how to get this problem fixed. It was only $19 but I cannot afford to lose $19. I shouldn’t have even been ordering in the first place because we cannot afford to eat out really anymore which is why I only go to places like taco John’s where they have always given great service! I take care of my mother and she just got back from the hospital from having her 3rd stroke so this was a treat for her getting home. I just wanted to make sure this location gets the positive review for how well they handled it and so they understand how grateful I am for them basically fixing my mistake! So thank you so much! I tried to find where I did the review through the app to do one there to and now I cannot for the life of me find it? But...

My wife and I were traveling for the holiday we stopped in here to get a quick bite between 8pm-9:15pm. I don’t remember because we have been driving since 1:30pm, traveling from another state. We ordered two soft shell chicken tacos, medium oles with cheese, and two grilled stuffed beef tacos. A man with a big beard greeted us when we walked in. He was kind, took our order, and asked if we wanted it to go or to eat in. We immediately said to go. I didn’t catch his name but the receipt says Layla. He disappeared to the back to talk to two ladies. He then turned up with his beard hovering over our food on a tray. We brought it to a table, grabbed our items and left. I started to eat my first taco which was lukewarm at best, with massive 2- 2 1/2inch chucks of chicken. I got to my last bite and That is when I came across a very bone-hard chuck of chicken. I opened my next taco to not only find MORE hard, cold chicken but to find brown lettuce. Immediately, threw my taco out ! Absolutely disgusting 🤢 potato oles were greasy and undercooked. We ended up throwing out all 20.00 of food purchased that we could not eat! I wouldn’t even feed that nasty food to a stray animal. Within and hour I had been vomiting and experiencing bubbly gut!! I would advise skipping this location and going somewhere else! I have learned my lesson and will only stop at the Taco John’s in Hudson Wisconsin during my 3 times a year travel to Minnesota. Writing this on...

The way it used to be ... and still oughtta be

I used to LOVE Taco John's. Been eating there regularly for 20 years.

But lately, things have gone south. Was at the Monona store (my usual) a week ago -- see my Google review -- and failed to secure any food after a 20-minute wait. Thursday I was in Osseo and stopped at the Taco John's there. Left after a few minutes (with several other customers) because it was obvious that the staff was deeply in the weeds and we'd never get our food. My wife also likes Taco John's and encouraged me to give them one more chance by going to the Edgerton store, which is just a little farther from our home than Monona.

What a difference! Pleasant staff (apparently 4 guys running the operation, as opposed to 5 or 6 in Osseo and at least 10 in Monona). We got our rather large order--there were 3 of us--in less than five minutes, hot and made to our specifications. The family who ordered next also received their food promptly.

No one was seen staring blankly up at the order screen like they were watching the Super Bowl (at least 6 of the Monona staff was doing just that and nothing else). These guys were just cranking out the food and doing it right.

Big ups to the Edgerton Taco John's. It's well worth driving a few ...