Dunkin' — Restaurant in Town of Gates

I've been here a few times now and every time I pull through I have forgot to leave a review. I'm shocked that this place has any low reviews. The girl at the drive-thru window with very curly hair and black glasses is the absolute example of what a person in the service industry should be. I don't know what she's making but she needs a raise. Not only was she super happy and friendly but quick had a huge smile on her face. If this location was looking for a review to understand why it might have any success, I would say this individual is the pinnacle of your success at this location. I didn't ask her name so I don't know it unfortunately. But I feel like she's the only reason I left...

Can't comment on food quality because I waited in drive thru line almost ten minutes at 7:52am only to be greeted with "what do you want?" Then when I ordered a breakfast sandwich she said "we aren't serving food". I said "why not?" And she said "we just aren't serving food, what else do you want?" At that point I drive out of the line and went across the street to Tim Hortons... it might but be fancy on the outside but you get your food and coffee fast and with a smile. NEVER going to Dunkin and will be very vocal about...

Employees are not trained properly. I asked for 3 different sandwiches and they said the manager isn't do his job and get them prepared. They did not have anything. I asked for lactose free milk and they looked at each other like I had asked for a million dollars. They didn't know what lactose free means. No donuts.. coffee was barely warm. Threw it out. Never will go there again. These guys are a brand new store...