Dunkin' — Restaurant in Town of Glen

I get having issues with product availability (I work at another fast/quick food franchise)...but there are issues with ALL of the local-ish Dunkin locations every time I visit. I specifically drove about 15-20 minutes just to give your location business, as there are no Dunkin locations in the immediate vicinity of my house. I tried the lobby first - no employees in sight, although I could hear them cleaning. Rather than waiting awkwardly or calling out, I opted to choose the drive thru. Both of the two food items I requested were unavailable, despite being prominently displayed on the signage...when I asked her "do you at least have any munchkins left?" I was met with a sheepish "Well, I have about ten jelly munchkins left if you'd like those." I opted to just go with my coffee order and pulled up. It looked like they were basically breaking down for the day, despite it being 4:30 and your location being open until 8pm. If you're going to be open until 8pm, you should probably still have a selection of food items at 4:30 in the afternoon. I paid for my caramel chocolate cold brew and a few seconds later she walks to the window - with a caramel iced coffee with REGULAR whipped cream and the sprinkles on top. I'm going to assume that, had I asked, I would've been told that that too was limited edition and you were out of the chocolate whip in the store.

To be clear, I have zero issue with the employees on duty. She was very courteous and apologetic. I have a huge issue with you guys' inventory issues and the poor/inconsistent signage. Maybe update (like virtually every other franchise) to digital boards that you can list product outages on with ease. Just a thought?

Also, once again - if you're open until 8 or 9 at night, the donut place should have donuts until closing time....

I have been to this particular Dunkin Donuts several times and this is by far the worst. I travel all over New England and New York for my job so I think this is saying a lot. Every time I go in the service is slow, the male manager is rude and doesn’t even acknowledge customers. One time he was more concerned with selling gift cards than serving myself and the other 5 customers who had to stand and wait through the whole ordeal, which took over 10 minutes. I’m not a Dunkin Donuts manager but I would think maybe have another employee come over and serve the remaining customers on the other register?Not good. Several other customers walked out after coming in. Apparently this manager doesn’t care seeing sales walk out the door. I paid $6 for a large ice coffee and 2 donuts so any sale they make here is significant as far as the bottom line goes, I would think they would be more appreciative of the patrons. Today was another typical 10 minute wait with one person ahead of me in line. It was not busy. They are very disorganized and apparently worried about everything else other than selling donuts and coffee. I will be avoiding this place...

I love me a good Dunkin'! They are hard to come by, though, but this is one of the best in this area. The drive thru line may wrap around the building but only a small handful of times has it gotten to the street. And even when the line is that long, it goes relatively quick. I was behind someone ordering, what I thought was, the entire store for a van full of people. Breakfast sandwiches with this and that, but not this on that one; coffees in every combination of ways; donuts; Munchkin's; bagels. If Dunkin'sells it, it was almost surely purchased by this one van. And yet, I still only had to wait maybe an extra three minutes. Now, to some, that is a long time - and I would agree three minutes in a drive-thru is a long time - but for an order nearing $100, that's not bad at all. Now, the people of that van really should have gone in to order, but that's a different story to begin with. (Note: I am writing this in 2020, the year of the Covid-19 and coronavirus, but this story was pre-covid.)

Overall, a great Dunkin' with friendly staff and really quick service. Keep up the great work at...