Bill's Long Pond Diner — Restaurant in Town of Greece

Went tonìte to Bill's Diner, Grece-1st time u/new mgmt;(u/ prev.=always plsd.)-wanted fish fry (2 fish sandwiches). Out/baked pot.; 2nd choice-mashed pot.-o/them too! Ck. was $54 & we left disappointed. Owner @ counter w/paying ck; told him how disappointed we were. NO sorry ,no comp-said "there ARE other places to go!!" How RUDE!!! His bus w/fail w/bad attitude. Don't waste your $: go where U R treated like a valued cust.

Owners response:

"Excuse me Alice , you said to me I will not be coming back." You want comp for something we have run out of. Please keep your reviews to yourself.

My reply to the owner:

Wow! That was an extremely rude repl y?!! TELLING ME TO KEEP MY REPLIES TO MYSELF?!!? The nerve! Could it be you afraid your true disregard for customer satisfaction is being revealed?

NEVER did I ask for a comp nor was there any apology or even a small gesture of good will offered-just a rude, defensive attitude showing total disregard for customer satisfaction.

You should be ashamed of yourself! What ever happened to common courtesy?

Customer beware! Don't waste your time and money. Go where you will be treated like a...

Back in my college days at the University of Rochester, we had the opportunity to eat at some of the local restaurants and Delivery was a staple of late night. Sal's Rochester Style Wings, the Best Sicilian and Italian Pizza to compare and Contrast with Dominos Pizza which we had at least weekly, and late night trips to Nick Tahoe's for the Garbage Plate were all parts of the "Rochester Experience".

However, going back there in 2023 was much better. Having a local lady who grew up in Greece and Rochester was the most important difference. We both love Greek and Italian food, really any local family owned restaurants are our cup of tea. Bill's Long Pond diner had everything I enjoy about this kind of restaurant. It's a going back to New York State thing. The Southwest versions are excellent like Lucky Lou's in Chandler Heights, AZ. But so rare that we celebrate when...

I went on a Sunday after church got there a little before 1pm. There were a bunch of empty table and they couldn't figure out where to seat us. When we were seated the people next to us commented on how they had been sitting there a really long time and their order has not been taken yet. When they came to take my order I asked about a pancake combo with meat and eggs. The waitress said we stop serving that at 1 (they close at 2) you have to get them seperate. Then I asked about blueberry pancakes and she said we can't do that either it is taken out of the computer at 1, but we can put them on top. What ever happened to made to order? Buying everything seperate cost an arm and a leg. It was 1:03 you can't make a customer happy? I call it price gouging. I will not...