Burger King — Restaurant in Town of Greece

Absolutely Disgusted by the Manager’s Behavior

I’ve been coming to this Burger King location for a long time. The food has usually been fresh, and I’ve never had any serious issues—until now. The other night, I had a late-night craving and ordered some jalapeño poppers and an 8-piece. When I got home, I realized I had only been given 4 poppers instead of the 8 I paid for. There was no receipt in the bag.

I let it go in the moment, but a few days later I came back, ordered my usual Rodeo Cheeseburger, and politely asked if they could please compensate me for the 4 missing jalapeño poppers. When I got to the window, I was greeted by the store manager—and from there, things went downhill fast.

I calmly explained the situation and even showed her my bank statement as proof of purchase. I told her I might’ve thrown the receipt away or was never given one. Instead of trying to help, she talked to me in a condescending and dismissive tone, as if I were lying to scam them out of a few dollars.

I made it clear this wasn’t about the money—I drive a nice car, I can afford jalapeño poppers. It’s about the principle—I paid for something I didn’t receive, and I’m showing you that I was here. But she kept arguing with me like I was the problem, instead of taking any accountability. It was beyond frustrating.

Eventually, it turned into a back-and-forth at the drive-thru window while the customer behind me grew impatient and angry, making the entire experience even more upsetting. I looked her in the eyes and said, “I’ve been coming here for a long time. I enjoy the food. I’m simply asking you to make this right.” She even acknowledged that I’m a regular customer—but still chose to act petty and unprofessional.

Let me be clear: someone who chooses to behave like a petty child should not be in a position of authority. Her behavior was unacceptable for a manager, and she made it very clear that keeping a loyal customer wasn’t important to her.

What’s truly pitiful is how she acted like the jalapeño poppers were coming out of her personal paycheck. Over $2 worth of food. Like I was robbing her blind. It was immature, embarrassing, and downright disgusting behavior. She had the chance to show maturity, empathy, and customer service—but instead she flexed authority she clearly isn’t ready for.

Over four jalapeño poppers, Burger King lost my business. Not because of the food—but because of a manager who lacks basic customer service skills and emotional maturity. If you value being treated with respect, I suggest going...

This Burger King consistently shortchanges customers. When ordering a double cheeseburger, which should come with two slices of cheese as depicted on the menu, they only include one. This has happened to me three separate times, and I’m certain of it because I order my cheeseburgers without a bun due to my diabetes.

I recently visited the Burger King at 45 Greece Center Dr, Rochester, NY, on 6-21-25 and was so disappointed that I drove to the better-managed location at 3491 Mt Read Blvd, Rochester, NY 14616.

To provide you my reason, here is the extent of my interaction with the location at 45 Greece Center Dr. I arrived near closing time at this location and the drive-thru employee informed me they had 'limited availability,' explaining they only had a few burgers left. When I requested three double cheeseburgers, I was told they could only provide one. A Burger King, known for its burgers, having just one available 20 minutes before closing? I questioned this, and the manager, who acted overly cunning, claimed, 'The flame on the grill literally just went out.' Clearly, they turned off the grill early to start cleaning and leave sooner, putting their convenience above customer service. When I pointed out they were losing a customer, the manager dismissively said, 'I'm sorry to hear that, have a good night,' showing poor customer service skills.

I used to be a regular at the Dewey Ave location, spending about $10 per visit, five days a week, for roughly $200 a month on four double cheeseburgers without buns. I stopped going there after their manager rudely confronted me for driving to the wrong window when the first one was unstaffed. Now, this Greece Center Dr location has also lost my business due to the manager’s entitled attitude and prioritization of leaving early over serving customers. Having worked in food service as a teenager, I know cleaning or shutting down before closing was never allowed. This manager’s disregard for customers is unacceptable, and with a 3.8 average review rating, I hope the owner or regional manager takes notice of these...

If I could give no stars, I would, these employees are rude as hell! Poor customer service! Makes us pull around when there were no cars in drive through behind us! lol I work at a fast food place and we would never treat our customers like this! Never told us our total! My husband ends up going in to get our food because she tells us to pull around which we couldn’t because there was already someone pulled up in front of us waiting on their food. We were the only 2 cars here so yeah! He goes in to get it and the girl hands it across the counter and not only says nothing but doesn’t apologize for the wait or us having to go in when they were supposed to bring it out! Do better Greece BK!! This is...