Dunkin' — Restaurant in Town of Groton

It's busier here in the morning, but the staff at this time get the job done and work well.

The evening staff tend to take your card and run it through the drive-thru instead of you running your card yourself up front. Typically it's the same person. I don't like this.

While it is sort of my fault for not bothering to correct them, probably half of my orders here in the evening are not fully correct or just plain wrong (giving me frozen coffee instead of frozen chocolate for instance) and I feel like I'm wasting my money. Since I'm not the one running my card at the terminal, I can't verify that my order is correct anyway.

If you don't mind waiting a bit, stop here in the morning. Otherwise I'd rather find...

The girl who works here is one of the most unintelligent people i've ever met. Last time she asked me 3 times if i wanted cream and I nicely repeated yes half and half each time, she proceeds to hand me a black coffee, and yell at me that half and half means half caffeinated half not when i corrected her nicely again. This time i ordered one thing waited through the entire line and she proceeds to tell me when i get up there that they don't have it. Just a terrible attitude and worker. Tan stockier and...

“Consistency in making coffee seems to be an issue here—half the time, I have to add my own shot just to get it right. On top of that, customer service could use some improvement. A simple ‘have a nice day’ from the greeter would go a long way. It’s disappointing to see a lack of basic work ethic in the staff. Good customer service matters, and unfortunately, it’s missing here. Not sure who the boy working right now is, but whoever it is should be...