Smoothie King — Restaurant in Town of Guilderland

So in short terms I got scammed. I got a smoothie I hated, tasted horrible and was a mindless concoction of nothing, yet everything that's bad regarding drinks. Somehow the drink I got was an entirely flavor from what I ordered, no idea how or why, for this was a drink I got previously yet was a different color, taste, and texture. I hated this drink beyond belief, it tasted like the equivalent of rancid fruit and crushed medicine. So I asked if swapping the drink would be possible. The employees were lazy, and payed little attention other then pure confusion and sarcasm when I asked for the swapping. Despite the rude service, I understood they wouldn't swap the drink, most places don't. The problem being the fact that a sign for the store states if you don't like you drink, you can swap it no issue, another sign of the workers laziness for their own job and them either not knowing or straight up lying. In the end, I paid 7 dollars for rotten fruit that had the after taste of cough medicine, yet every day of the week I would still pick the medicine. Bad food,...

I decided to visit this location after work today. I was very excited to know that a Smoothie King had opened in Albany not too far from my job. I am familiar with this company because when living downstate I use to frequently their location at Penn Station. The employees was very nice and welcoming. This is not the same company that I knew in the past. According to Wikipedia it was taken over in 2012 by a South Korean franchise. My co-worker and ordered 2 smoothies. My smoothie was the ANGEL FOOD (very sweet in taste and somewhat slushy due to the fruit being majority frozen including the bananas) my friend ordered some green smoothie but didn’t enjoy it after making it out to the car because she stated it wasn’t blended all the way but the establishment did offer to remake her smoothie but she stated, “IT’S OK,” because she didn’t want to get anyone in trouble. Anyways glad to have another new business...

My encounter with the cashier was pleasant however the store manager Tristen (I believe his name was) wasn’t as pleasant. He wasn’t pleasant to deal with and he’s definitely a stickler! I ordered a Coco Haze Acai Bowl, I asked Tristen to put my Hazelnut over the granola as he was making my bowl and he began to lecture me about the how Smoothie King is a franchise, going on about its policy and how it’s against the store policy to do so 😅 I was truly shocked! It was never that serious smh. Then to top it off the station where he made my bowl was a mess, he didn’t change gloves before creating my bowl & the fruits weren’t even fresh. My Kindness In A Cup Smoothie was also veryyyy sweet, sweeter than usual! I won’t be returning to...