Update: since my initial review I’ve been back to Kens a few times. To say these past few experiences have been a huge improvement over the first would be the understatement of the year. In total I’ve been back 3 times since my first review and have ordered the following: pepperoni pizza, buffalo chicken wrap, cheese burger plate, and calzones. The pizza I received on for my most recent order was fantastic, and their crust as mentioned in my previous review is some of the best I’ve had. The buffalo chicken wrap with crispy chicken is also one of the better I’ve ever had. I think I must have caught someone on a bad day, since all my experiences since have been much closer to 5 stars than 3 stars.
For the price this pizza is below average at best. The crust is very good, great chew and a nice crisp bottom layer. Sauce has decent flavor, on the sweet side which I like. They were very frugal with the cheese on the pie I ordered. In some spots there was no cheese at all, only sauce and where there was cheese it was a very thin layer. Pepperoni wasn’t very well placed, some slices had 4+ pieces, others 1-2. For over 20 dollars on a large one topping I expected more. Perris, Tony Pepperoni, Wegmans, Brandinis, all make a far better pizza and have much better specials. Fortunately I had a Groupon 10 dollars for 20, so all told I paid 10.37 for this pizza. That’s closer to the price they should charge for what they are offering, double that is a...
Read moreOrdered a pizza and wings on a Saturday evening was told delivery would be 45 min. After an hour and a half we call and guy said “he thinks it’s on its way” after another half hour we call back and a different guy says he doesn’t see our order in the system. After explaining our frustration and asking to speak to a manager and being told there wasn’t one, the best they could do was remake our pizza and take 20% off. That isn’t acceptable customer service, which we pointed out and then they took 50% off and trust me, if we could get pizza from a different place at this hour WE WOULD. If any of the 3 employees we spoke to apologized for our inconvenience and not charge us this time seeing we had to wait 3 hours in total for our food, we would be more understanding. Their customer service is putrid and the cost of their food is outrageous. Don’t waste your time and money this...
Read moreMy 6 year old and I were in that part of Rochester and hungry. We picked this restaurant because it had a picture of a heart-shaped Pizza, post Valentine's day on the profile. They were very nice to us and let us order that even though it's probably off the specials menu because we are past that "holiday". Anyway, we sat and waited for it in their space which was really built more as a takeout restaurant with a skinny lunch counter. But it was a slow Sunday afternoon for them so I think they humored us. When they brought out the pizza there was this adorable little plastic pizza cutter roller. Don't know if it was given to us because I had the kid with me or it was a promotional thing but I'm keeping it and it was cute. Not super robust but safe enough for my child to cut their own piece of pizza. Would definitely go there again but don't know when that could...
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