RIT Inn & Conference Center — Hotel in Town of Henrietta

October 2022 we stayed here for two nights. The rooms themselves are spacious, modern, clean and something you'll be happy to walk into when you open your door. The amenities are also good - there is a gym, a seasonal outdoor pool (covered at this time), large indoor pool, a small convenience store for needed purchases, vending machines for drinks and ice machines on each floor, a large lobby with a welcoming seating area around a glass-fronted gas fireplace and a bar with a small but decent menu.

The positives: The room itself. Larger than most for a standard room. Both a mini-fridge AND a microwave. I emphasize AND because most rooms don't come with this addition. There was also a coffee maker, of course. Room service is available and the menu has many choices. Closet with removable hangers, a safe if needed at its base, good water pressure in the shower and temperature controls that worked with ease. The bar with food and service was also above average - see my review under "Petals" as so named.

The negatives: Our room was not made up after our first night. It was the same as when we left it after we went out for the day. It has been trendy for some time now for hotels to ask if you're staying for more than one night could you pass on new sheets/towels to save energy and cost but the room is still refreshed with new coffee supplies, the bed is remade, wastebaskets are emptied, etc. I made the bed when we returned hours later.

Returning from a long day, our door keys did not work. My partner had to go back down to the lobby and get new keys. We had two different replies from staff: One was they were out of keys. The other was a mistake and they had be programmed again.

The worst in-room coffee we've maybe ever had or in a very long time. I don't know if it was the brand as I wasn't familiar with it, the coffee maker though it seemed high-end and new, or the powdered milk that had at least twenty ingredients in it none of them very healthy. This at least is easily fixable on their end.

The worst negative here and one never encountered before was the dogs. Either the room right next door or one away apparently had a few dogs in it with no owners present. They barked and cried all night. I did call the service desk to complain after a while and she apparently had been hearing this quite a bit as she seemed to already know what I was calling about when she answered the phone. This continued for both nights. I mentioned this to staff going by while I was waiting in the hall outside of my locked door for the new key, and they were aware of the situation and seemed to be saying to each other that because they were a dog-friendly hotel people were taking advantage of this and something had to be done about it. Not sure what this means, but we felt bad for the dogs. Maybe there are floors that don't have dog-friendly rooms? My suggestion would be to inquire about this when booking a room here. You'll get better sleep and the rooms and the facility...

Terrible!!!

First 2 nights were on the ground floor, probably dorm room, and oh my.... The bath was dirty (fail) and moldy (fail), no hot water for shower or bath, only tepid (fail)!!! The TV service was from back in the 90's never updated (fail) and room smelt very musty (fail). There is a draft on the floor from the patio door which obviously doesn't close properly so cold air and noise from outside comes right in (fail)!!!

Last 2 nights, move up to the third floor, which was much cleaner than the grungy ground floor dorm room (thumbs up). yet... still no hot water (fail again), this time the bathroom fan didn't work (fail) finally some 21st century tv service (thumbs up). No more draft on the floor (thumbs up). Still a musty smell (fail). No luggage rack in the room, had to ask the front desk (which I will get to shortly) (fail). Ceiling is cracking to the point where the paint and drywall may start to rain down on someone's head.

Now for the Hotel as a whole... a big FAIL!!! The whole place smells musty and is dirty. Front desk personnel weren't very friendly at all.. Customer service sucked... They DO have a pool.. When THEY feel like unlocking the doors!!! Even though the times are posted on a sign on the door of the pool, still couldn't get the front desk to let us in... First night was the "lifeguard" was running an hour late, 2nd time the "lifeguard" was eating lunch... so the pool was closed!!! LOL The so called "lifeguards" aren't guarding lives very well... My 6yr old was doing a better job then him... He was constantly on his phone, cause Facebook is waaayyyy more interesting!! I have never been to a hotel that requires a lifeguard for the pool, second, if you're gonna have a lifeguard then can you make sure they are competent and off of Facebook so that if there is an emergency, cause this is why you have a lifeguard to begin with, that he is alert and ready to jump to action... a Lifeguard the last I checked, did not wear street clothes with running shoes in the pool area... (major fail)

And please, can you move the stupid ashtrays away from the doors, so that when the guests walk in , they are not hit in the nose with the stench of old cigarettes butts, and a cloud of nasty 2nd hand smoke...(fail)

All this said, very disappointed and will never return to this property, and cannot recommend this place to...

Hotel was very nice. When we got to the hotel, we were told that our reservation was cancelled. Apparently they booked us for the wrong date, and when we didn't show up a day earlier than the date we intended to book, the reservation got cancelled.

After being given a room with two full size beds and no refrigerator, which was all that was left after we reserved the king size bed and refrigerator, we went to the room, and the TV had no picture. We called the front desk and they called maintenance and they got the TV fixed.

Later that night, around midnight, a couple entered our room while my wife, one year old child, and I were sleeping. I was started and yelled something at them because I was shocked at someone entering our room. Apparently, the front desk person never checked us in, and they gave our room to someone else while we were in it. I called down to the front desk immediately afterwards to complain, and I was put on hold. I hung up, as I didn't wish to stay on hold in the middle of the night, I just wanted them to know that they screwed up.

The next morning, after we ate breakfast, out keycards did not work, and we couldn't get into the room. We had to go all the way back to the lobby (which was not close) with an angry toddler, and get our keys reactivated. Apparently, they deactivated our keys when I called down to the front desk to complain about the intruders in the middle of the night. We got our key cards "fixed" and went back upstairs. When we got back up to the room, only one of the cards was working, so we had to go back to the front desk to get the other one fixed.

The hotel is physically beautiful, and has an indoor pool as well as an outdoor pool. It is highly unlikely that anyone will have as poor an experience as ours. The hotel is likely a three star hotel. Based on our experience, I had to give it one star. If I could give it zero stars I would. They did apologize for the inconveniences, but did not make much of an attempt to...