Guida's Pizzeria — Restaurant in Town of Irondequoit

And December 26, my wife and I ordered a white pizza with spinach and roasted red pepper topping. We were told that it would take 45 minutes to pick it up and we arrive promptly. I paid my $21 and change for the pizza and added a 30% tip! When I arrive to our destination, we found that the pizza was not a white pizza but rather a regular cheese pizza with the toppings we requested so I called back to share that they did not provide us the pizza we ordered! We were told that the only way that we can get a correction was to bring the pizza immediately back and that was our only option!! I responded by saying how is that possible that you messed up the pizza and you’re telling me that there’s no possible way for us to get a credit for a pizza unless we bring the pizza back tonight! I stated that I would be coming back in to see the manager (gentlemen) that we often see cooking behind the grill And that they behavior was totally unacceptable! When I arrived on Saturday around 11:15am. The assistant manager was Lyn S., when I identified myself and the issue I had that evening she immediately went behind the counter and Retrieved a posted note hanging there. She stated that the folks last night had offered to deliver me a pizza and I hung up! Think about it why would I hang up the phone, then arrive there complaining about a pizza that now they claimed that they were willing to deliver to my home, and yet I hung up, please help me make sense of that claim, you can’t because it’s a bold face lie. Now, Lyn is frustrated with me because I proclaimed that that was not truthful or factual. Lyn was just complaining about how short staffed they are and have no time. She was extremely impatient with me. Didn’t want to hear anything I had to say she just wanted me to leave without being heard! She repeatedly exclaimed, how short staffed they were and too busy to listen to a customer complaint about their poor service coupled with lies to cover their butts! This is clearly a reflection of leadership on their shifts. Lyn finally offered me a “OOPS, Sorry for our recent blunder Coupon”! As a customer, we had to do way to much to receiver the proper response! The photo illustrate below reflects we are loyal customers (Guida’s Bucks) being treated poorly! I only want the respect, entitled to a loyal customer who spends money repeatedly at your establishment. Getting the same type of treatment on two different occasions really makes me question whether or not this is a establishment worthy of my time and my spin ( My Dollars)! Yes, our feeling are hurt, it feeling like a a break up…

This is a message to the leadership. If you have your Assistant Managers behaving in such a poor manner you will have value customers leaving, who may not leave you with an explanation, something is broken you must...

I used to love this place as a child, went there today as a treat to ourselves since we were in the area anyways doing my boyfriends taxes. got there at 215pm and ordered 2 items off the specials menu. we got informed the for my sub and his wrap that it would be about 15-20mins since the cook was "backed up" (there were 2 other couples in there)...after patiently waiting and getting our food and driving 25 mins back to our house in rush from Irondequoit, we sit down to eat just to find out that the food was the complete wrong order 🤦 our bad for assuming someone could do their job and that I shouldn't have to check. I call and the lady was very rude on the phone, we drive back another 25 mins to get our correct order, they inform us that they are finishing up the other sandwich and it will be right out. I told them I was also going to need my money back since this used an insane amount of unnecessary gas. The I'm assuming owner came up and tried to write me a gift certificate for $25! I said that doesn't help my gas and time and why would you think I would come back??? he said it would be a few days till the money goes back on the card with FULL attitude and tossed the pen on the counter at me to sign the refund slip. NEVER again!!! I told him I would not be back and maybe they should train their crew a little better... as I'm leaving he said well you already got a free meal. that's NOT what I wanted. I wanted to be a paying customer who paid $25 as a reward to themselves and got the...

I don't get to go to Guida's often because it's quite a drive from work/home but when I do get to go it's always a treat! This review is based on my most recent visit (July 26, 2024)

Everyone I interacted with was nice & polite and the service was quick.

I had a slice of pepperoni pizza this last visit and it was my idea of a perfect pizza, flavorful, not too greasy, not too thick or too thin, perfect sauce-to-cheese ratio, pepperonis perfectly spaced, and the temperature was just right. Previous visits the pizza has always been good and the drinks are kept perfectly chilled. Definitely one of my favorite places to treat myself!

The restaurant was clean, the tables and the bathrooms are the main things I usually look at to gauge restaurant cleanliness, the tables were NOT at all sticky and there were NO crumbs or debris on the tables; the bathroom was fully stocked with soap and toilet paper and the garbage was only 1/3 of the way full, the mirror was shiny and spotless, the floor, toilet and sink were all clean, and the bathroom smelled mildly of cleaning products but not overpowering (I have a sensitive nose).

Overall: I was quite happy with my most recent visit. I don't get to go to Guida's often because I live a bit far away, and I don't remember past visits well enough to write a review but I know past visits were positive...