Dunkin' — Restaurant in Town of Islip

horrible, horrible customer service. Ordered a nitro cold brew with cold foam and was given a nitro with no cold foam. When asked why there was no cold foam they responded with "you did not order that", even though I did. I was a dunkin manager for 3 years, I know the difference between the two. They actually tried to tell me that the cold foam was apart of the nitro cold brew.... which it is not. They then proceeded to tell me that I needed to pay 50 cents extra even though i ALREADY paid for the cold foam. When I gave my drink back the barista gave me a disgusted look. I would not recommend this location to anyone especially with the rudeness of the staff in...

Service was ok. I don’t like to write bad reviews but was a little annoyed about what just happen with my daughter and I after we just bought coffee and donut.

After we saw the employee come out the bathroom we ask if we could have the key for the bathroom, she gave a look to the other co worker said the bathroom was out of order.

Not sure if she was being truthful. But I did suggest that they put a sign that the bathroom if it was out of order. She young lady didn’t seem to pay much mind and just ignored my suggestion and keep on working even tho the store was empty. I sure this store is fine but I just found it I...

Third time was not the charm. I have tried going back here now 3 times this year only due to convenience. Always understaffed, orders take twice as long in comparison to other dunkin's and they constantly get the orders wrong. Today I ordered a latte, then was charged more than usual for it. When I asked why, they said sales tax, not even realizing they charged me for another drink then proceeded to make me the incorrect drink. When I went to get my order, I told them it was the wrong drink to which they tried to tell me that I didn't know how to order correctly. That was my final straw....