Dunkin' — Restaurant in Town of Malta

Every single time I go to this dunkin there’s an issue, no matter how big or small. Dunkin is infamously known for being hit or miss, no matter where you go. But this dunkin is a miss 100% of the time. Today I got served the most disgusting coffees of my LIFE. My cold foam was curdled and looked like cottage cheese (and no, my order was not sitting there waiting for me it was freshly made), and the other coffee I ordered tasted like it had been scorched in a fire a couple of times before it got served to me. I went inside to have them remake the cold foam drink, and the kid gave me smug looks and attitude. The cold foam looked normal this time, but the drink itself still tasted poorly. I was then told once getting back to the car that the other coffee tasted horribly, then I tried it, and it was beyond horrible. I didn’t even go back in to have them fix that one, I called Malta Dunkin and they remade it for us. GO TO MALTA DUNKIN ITS ONLY 2 MINUTES AWAY!! Worth the extra...

I’ve been to this location multiple times with never an issue but today was different. There was a guy working behind the counter that was incredibly rude. I ordered a cooled down hot chocolate for my daughter with another girl at the register. He ended up making it and didn’t cool it down. I told him it was still extremely hot for my daughter and he just lost it. He said he put ice in it and then basically bad mouthed me to the other workers as if I was an inconvenience. One girl that worked there felt so bad, she came over and helped fix it. I have seen this same individual working at the Ballston Spa Dunkin Donuts on Church Street and he was extremely rude there as well. He makes it where it is so uncomfortable going...

Ordered an avocado toast today, which was burnt as you can see in the picture. It was definitely pre-made, it was bitter and ice cold. I called the store to complain about it. The store manager or who ever was on phone, with no apology and courtesy started cross questioning me over a toast. I told her I just called to let you know not to get a free toast or $3 refund. She offered me a free toast when I return, still there wasn't any courteous gesture. It sounded like I am at fault or why am I complaining. Never returning back. Very pooor customer service I experienced in any of...