Starbucks — Restaurant in Town of Manchester

I never leave reviews, but I was appalled by the service at this location. I pulled into the drive through at 5:58, and finally received my order at 6:29. I know that’s an insane time to wait without driving away, but I most definitely fell for the sunk cost fallacy this time. I was going to get something from these people. I was waiting in the drive through line by the speaker till 6:18, and there were only 2 cars in front of me to begin with. When the woman finally took my order, she apparently did not pay attention to anything I said. I finally got up to the window, and the drink I ordered was wrong. I asked if she could please remake it, and she sighed and said nothing, and then disappeared for 10 minutes. She finally came back at 6:29, and gave me my correct drink, with whipped cream on the drink, which I requested not to have. However, I was not going to ask this place to fix anything else, so I just took the drink. As I got on the thruway again, I grabbed my food out of my bag. (I totally acknowledge that I should have checked the bag before I got back on the road, that’s my bad, especially with the quality of the service so far.) But I ordered 3 cake pops and received only 1, and she gave me no straw in the bag when the cup was a design where I could not safely drink the drink without a straw, especially while driving, so I had to watch my drink melt as I drove along the thruway to my destination. I honestly feel bad about leaving bad reviews, but I felt this level of bad service...

If I could give no stars I would. Today I went to this Starbuck after a break stop just to be met with terrible service. Karen was her name, she made my drink and I guess her “I’m having a bad day on the job” gave her the excuse to be unprofessional and snapping back at customers. I was being polite and explain to her that due to my fault one of the 4 drinks I ordered was made wrong. However, she decided to say, “So what? Do you want me to remake the drink for you?” I just said never-mind and left with the 3 other drinks. When I left the 3 drinks were made wrong but I didn’t realized until my kids mentioned it to me. I went back to ask for it to be fix just to be met with more snappy attitude. Mind you I ordered 3 Matcha Frap with extra syrup, oat milk and whipped cream. There was no extra syrup and instead I got LESS syrup and no whipped cream, not sweet enough for kids. She even said, “I asked you a specific number earlier.” In which I told her, “No you did not, please don’t put words in my mouth.” And she replied with, “I’m not having a great day right now and I’m trying to come up with a solution.” No apologies, all excuses and she was talking on her phone most of the time when I was there as well. Don’t come here unless you want to babysit these workers. Having a job comes with professionalism. If you don’t think you can work,...

First day of June 2023 7:37 am, Rebecca was or possibly is not a fit for customer service in the early morning when the weather is gorgeous, sunshine bright, and drivers needing GO-GO juice to deliver loads. She didn't speak one word of welcoming, as if I was coming to ask for free items. My drink was not Starbucks quality, but I am dealing with it, lol 2hrs later! Yesterday I wrote a positive review in Indiana and I expected poor service there only to arrive in NY to get it, lol Good thing I can look in the mirror and be happy with what I see. Rebecca hopefully you can do the same before you get my age. Greetings are a part of customer service!!!!! USE THEM you never know what a blessing you can be or even receive by jus being KIND and doing your JOB! The area was clean Oh yeah her coworker didn't speak either but looked me in my face as if I was to be intimidated, lol Chile I have been trucking 7yrs, raised 5 outstanding children to adulthood, stood toe2toe with some of the roughest folks from Georgia up through Illinois I don't bit my tongue to know group of people...