Dunkin' — Restaurant in Town of Mayfield

I used to love this Dunkin. But for the past year I have had to travel somewheres else just to get a drink made right and the food cooked right. I get the same drink every single time, and its impossible for me to walk out with the right drink. I could specify it to the tee and still have it made wrong. I gave this place a chance today after a horrible experience a couple weeks ago, and still the same lady and still couldn’t get my drink right. This horrible experience I mentioned is I asked for a latte, and she charged me a latte. 5$. Gave me a regular iced coffee. Which costs 3$. Knowingly I turned right around walked in and asked if there latte machine is working, turns out it’s was BROKEN. Same lady made my drink and put my order in that day, and blows my mind that u charged me a latte with the latte machine broken but hands me a regular coffee. I have always been asked if I want the signature latte or just the latte it’s self, she had the audacity today to say “oh well if you don’t tell us, that’s how it goes in”. But any other Dunkin ASKS. Why is it you don’t ? Your store doesn’t? I didn’t ask for a signature coco mocha latte I asked for a MOCHA LATTE. Very...

I have a dairy allergy and am breast feeding and my son has a dairy allergy also. I asked for a mocha cold brew with coconut milk and got cream in it. I had issues later and now my son will have issues. The Dunkin donuts in this area are very very poorly ran. I had issues at the broadalbin one also. I feel like I have wasted hundreds of dollars at the Dunkins up here am just going to be done going...

Night crew is definitely better than daytime ppl. During the day you're liable to get the wrong coffee, a messed up drink or you're waiting 25 mins. I get that yah'll get busy but step up your game. Make 2 ppl designated drink makers, 1 server for drive thru, 1 server for counter and 1 food person. Not that hard to have specific spots for ppl so things get done and...