Pizza Shack — Restaurant in Town of Moreau

What is the world coming to? Or am i just becoming a grumpy old man.

I like the pizza at the Pizza Shack, or is it now just called The Shack? I don't know because when they moved across the street to where rock hill bakery was, for some reason they didn't put up any signage out front.

I mean, what restaurant doesn't think front signage is important? But because i was a past customer i knew who they were. But how careless an attitude toward potential customers! Say im from downstate traveling up the northway and i figure I'll get off at exit 17 to fill up on pizza...i would never know i could get it there.

So right there they are prejudiced against potential customers "not in the know."

But i let it slide because i like the pizza.

Well tonight my family needed a quick meal so i stop on the way home from work.

I shuffled up to the front and the young lady asked what i wanted, as my eyes nervously scanned around for the menu.

What? Now they are cutting costs by not printing menus? My word. So i ask her for a menu and she points me to the wall on the left and im thinking "oh maybe they have some signage with the menu printed on it.

No! There was a digital screen with one of those codes you have to scan with your phone.

"You mean i have to download an app to my phone to see what's on the menu, " i asked, trying not to Express irritation.

"Yah....i think so, " she muttered, seemingly unaware that she was losing the strategic and crucial artistry of sealing the deal.

I told her never mind, and turned to walk out. My strategy was that surely they would so value my patronage that they would disrupt my escape assurong me that they would help me order, maybe pull out a rare menu still lurking around.

But no. Halfway to the door, the eager voice of helpfulness never came.

I left. The pizza guy in the back didn't even scold the girl out front and run after me.

So in this they betrayed further prejudice. They only want groupie customers "in the know" and they only want customers who have or will download their silly app to scan a code.

They lost me! Where is customer service? Where is proper signage both outside and inside?

Forlornely i got in my car and drove down to Giavannos.

Again i ask? What is this world bereft of generous and winsome customer service?

As Trump would tweet, only he can't because Twitter banned...

Food is good… if you get what you ordered. After several times of getting the wrong food, we thought well it’s good wish we’d get the right thing, we tried again after nearly a year.. received notification the food was ready, went in to pick it up. Workers claimed they didn’t even make it yet and had trouble finding the order ticket, so after waiting 45 minutes, we waited another 39 mins while they made our food.. get home.. wrong pizza again… wrote a pm to explain how this is very annoying, for them to read it and to get no response. I look at that as a nice f.u. So in complete, foods good maybe you’ll get what you ordered MAYBE, customer service well they ignore the problems and don’t get back to a customer that has tried numerous times with out complaint but now I’ve complained only to be ignored, they need to get it together, great potential, food is good even if we don’t always know what we received, glad we don’t have...

They were very nice and delivered to the camp but the spaghetti and meatballs were gross. The salad was nice size. I did add a bit more of my own ranch because it was a tad dry, but I was satisfied with that. The garlic roll was slightly harder than I'd have wished, but again ate it up. The meatballs even the good lord himself couldn't help as my fork struggled to divide them. The noodles: some mushy, some crunchy, it kinda felt like a dirty diaper in my mouth. The sauce was limited and had far to much cheesyness to it. I could not eat it, but my dogs loved every minute of it and thought my complaints were void. I should have gone with pizza. I just haven't been feeling well and thought spaghetti was a safer...