Naples Hotel Restaurant and Taproom — Restaurant in Town of Naples

Overpriced for mediocre rooms. Horrific customer service. Extremely noisy. _ _

_*» The historic building and the authentic old bar are interesting, and you can peek in when you

visit Naples, but do not stay here.*_ First let me say that the traffic noise and the noise from

the rowdy downstairs bar are not pleasant. The rooms are mediocre.

_*» Second I will tell you my story: My friends and I had made reservations for one day, two nights, giving my credit card number on

the phone as I normally do with B&Bs and hotels.*_ There is no reception desk at the hotel; and the bar, when we arrived in the early afternoon, was

closed. I managed to find a member of the cleaning staff to obtain the keys to our rooms. My

friends and I had the Catawber Room and the Cabernet Room, on the second floor. Later I obtained

the wifi password from the cleaning staff, so the hotel is not entirely deserted by staff. There

was a notice in the room that checkout is at 11 am.

_*» During the following day, I was in and out of the hotel all day. At night I came back to my

room at 8:30 pm and a policeman met me on the stairs and said, "Is it you that I am looking for?"

I laughed and said, "If there was a noise complaint, I just got in." There was plenty of noise

coming from the bar!*_

— _*But when I put my key in the door, the policeman, and someone whom I will not attempt to

describe, stopped me and started talking about "theft of services". Frankly, I still thought they

were joking! My friends and I had been touring the northeast and staying at B&Bs. At all of the

B&Bs we paid when we checked out, as I have done in hotels all over the US and Europe. A

policeman? Theft of services? *_

— _*So I went downstairs with the policeman. He noticed for the first time that there was no

reception desk, and I waded through the inebriated people in the bar, trying to figure out who

was the barmaid to pay, and who was just a customer. There were customers behind the bar. *_ Possibly they wanted to make sure I paid for the ensuing noisy night (including customers

screaming obscenities in the wee hours). Maybe the police presence was to ensure that I could not

withhold payment the following morning while complaining at the non-existent reception desk.

— _*The whole experience was quite off-putting, and rather weird. Perhaps I was supposed to

retaliate by calling the police with a noise complaint ! *_ There was an uglier part of this strange story, but I will cut to the bottom line: Our bill for two nights was $563.55. If you want to pay that much for mediocre, very noisy rooms,

and a surprise visit from the police, think about lodging here. If you just want a peaceful stay

while visiting the Finger Lakes, stay away from the Naples Hotel.

» Followup:

The following morning, after checking out, I made a complaint to a member of the cleaning staff,

and suggested he call the manager. The manager showed up and he was NOT apologetic. He did NOT

even make the usual non-apology of "I'm sorry you are upset".

• He claimed that my credit card did not work - on the contrary it worked the first swipe. _• He said it was normal to pay at a bar the night before you check out. In my experience this is

not the usual routine. If the hotel has an unusual checkout policy it should be posted somewhere

or communicated somehow._ _• If the hotel had some question, staff could have caught me during the day (I was in and out

all day) or when I returned at 8:30 pm. I should have been approached by staff, not a policeman!_ _• I had to try to teach the barmaid to print a proper itemized bill, not just a credit card

payment slip, but she never quite got me a correct bill._ • I have photos of the sub-standard room and will be obtaining a copy of the...

I will be upfront that I stayed here because I was hoping for a ghostly experience. Having no staff on site, only a few rooms, no cable, and the rustic atmosphere made me excited for a spooky stay even if I didn't see any ghosts. If anyone else has the same idea, let me tell you now that the bar/restaurant downstairs makes that IMPOSSIBLE! They advertise a restaurant downstairs, they advertise it is open until 10 pm, and they advertise that you will hear noise. Still in a small hotel I expected a quieter restaurant and if they closed at 10 that by 11 at the latest they'd be shut down for the evening and my ghostly experience could begin - WRONG. This is not just a restaurant - this is a partying drinking establishment that all of the drinkers of the area must come to. I felt like I was in a college dorm it was so loud. Music was blaring, drunks were loud, and they were also constantly going in and out of the building to smoke which caused plenty of noise of people constantly going in and out. It was bothersome at first but I still figured they'd close at 10 and all be clear by 11 - WRONG AGAIN. They must not close at 10 if they have enough business for the night because the noise and partying did not let up at all at 10 o'clock and the music was still blaring. It was probably 1130 before all the drunks finally cleared out and then another hour of noise of them cleaning and closing up. By the time things finally quieted down, it was around 12:30 and now I was ready to fall asleep instead of having my ghostly experience. Again, I didn't book the room expecting I'd see ghosts or anything but with a late night party going on below you there's zero chance of that or even getting that kind of spooky experience. I stayed in the Rieslng Suite because their site advertises this as being most active in the paranormal. I seriously wonder if they do that because this room is directly above the restaurant and no one in their right mind would want to stay in this room otherwise. The third floor I'm sure is not quite as loud but based on how noisy the whole building is, I can't imagine it's much better. If you are looking for a place to party and then crash after this is probably a great place to stay. The rooms are nice and the owners are nice people. But this place is supposedly one of the most haunted hotels in NY, I just don't see how anyone can have that kind of experience here in a building where there is loud partying...

We recently had our second dining experience at the Social restaurant at the Naples Hotel, and it was every bit as good as the first. I somehow neglected to post a review for our first time, so I'll include it here. Last year, for a special occasion, we came to the Sunday Funday Brunch. We were given a really nice, quiet table in the rear dining room. Our server, Alyssa, was great. The food was absolutely amazing. I had the Breakfast plate, which might have been the best breakfast I've ever had. It really must be experienced to understand just how good it is. My dining companion had the Breakfast Flat Bread Pizza which is also a must try. Top that off with endless Mimosa's and great service, and this is a repeat for sure. This past weekend, for a belated birthday celebration, we had dinner. I had stopped in previously to make reservations in person and ask for a quiet table. We arrived and were given a table in the front dining room. By the way, the renovations and decor in both dining rooms (and the bar) really set the mood for an enjoyable dining experience. Saturday night is Prime Rib night, which is what I had. My partner had the 12 oz. NY Strip. Both were great. The steak was perfectly cooked with an amazing char and flavor. My prime rib was tender, and had great flavor with very little waste. Our server was Michelle, who was attentive without being intrusive and had great recommendations. For a before dinner cocktail, try the Naples 75. Just one of those will set the mood. We both had the Social's Wedge for a starter, which is more like a meal than a salad, beautifully presented and delicious. The experience and food were outstanding from start to finish, and I highly recommend the Social Restaurant at the Naples Hotel. Thee management and staff here are knocking it out of the park, and in my opinion this is just what Naples needed. I for one have found my new Finger Lakes fine...