Tim Hortons — Restaurant in Town of Newfane

around 11; AM Ordered their Croissant. With bacon, cheese, egg and was very disappointing dry, tasteless, overpriced and not worth it DO NOT WASTE YOUR HARD-EARNED MONEY but employees seem nice

12-8-2024 @3:56pm Went to drive thru, order two $5. dollar gift cards , pulled up to pay @ window , guy says $10. reach to my purse to give him $20.bill , took me possible 5 seconds, he shut window he cop a attuide instantly , had to wait few muinte before opened it again , for him to take my money I asked for receipt also takes the money hands me back receipt $10. w/receipt folded gift card inside it was good thing check to make sure they both in between the money and receipt the was ONLY ONE GIFT CARD. I ordered two $5. each so beeped my horn and guy came over window told there only one gift card , he made half turn gave me the other , which was just sitting on counter. he didn;t even have look for it i think I caught him possible stealing if I hadn;t checked inside the folded receipt I ended up only one gift card and he would had the other one I think possible he ripping people off (MAYBE ) check your gift cards are all there when ordering them before you drive off...

12 cars in the line up, two people inside- my son(toddler) and I. All cars were dealt with before we even got a hello Staff looks overworked and underpaid thus taking their anger and frustration out on us. Asked for a pretzel bun- Girl didn't even look. Says we all out. I turn and point a few inches away from us both to show her- YOU HAVE A WHOLE RACK. She sighs, grabs the food- slams our order about. Listen- I don't know you- but I'm not the source of your bad day. Nor did I complain or give any looks. So plz even though your not in the best mood- treat the consumer better. Just do better. I LOVE TIM HORTONS. I don't wanna have my meal ruined because your understaffed and Becky over here is not having a good day! I am a regular- this was my nearest location- but next time I'll drive the extra few miles. This encounter took AT LEAST...

I wouldn't be as annoyed if it wasn't a common thing for them to be very inconsistent with drinks and to make so many errors. First off I ordered a hot peppermint mocha latte. Their featured item. They make a cold iced one and I have them correct it to only receive a half cup of it as if its normal. Secondly I get an ice cap with 1 shot of expresso. This is something my other half orders often and he can always tell when we're charged for expresso and don't receive it. This establishment needs to have better quality checks. I have ordered many lattes iced and hot and have had them in every color of brown to white you can think of. If I wanted a cup of milk I would've...