Tim Hortons — Restaurant in Town of Niagara

First of all this is a small Tim Horton's. There's only of room for a few employees. I see other reviews complaining about drive-thru, but a bunch of their business comes from people the inside of the store who can't do drive-thru. I sat here watching for an hour and there was certainly nobody taking 15 minutes so maybe chill out.

I rated the atmosphere a 3 because TV was some national news anchor covering 'breaking news' that a tree fell on some suburban home during a hurricane. Why not send that news crew to the emergency operations center where they can provide actual news. Last thing I'd want is some crew telling everyone my home was vacant...

Coffee?? I don't taste anything like coffee in my drink....asked for iced caramel coffee..cream and sugar...tasted like water milk and no sugar.. there was no hello or anything, not a cracked smile one bit...it's a shame, it's a nice clean store but the people who are working it...needs to be over hauled out,or at least trained in customer service....and work ethics,.no wonder this place a 1.6...

Hands down the slowest service I’ve ever experienced. The food is decent but I’ve never gotten the correct order, for example I ordered a toasted everything bagel with cream cheese today and got 2 breakfast sandwiches that were cold. The employees wander around like they have no idea what to do next while talking to coworkers instead of taking and making orders. They need a complete overhaul...