Okinawa Chinese And Japanese Restaurant — Restaurant in Town of North Greenbush

My family dined in for my Dad's birthday dinner. We arrived early to request that the waitress surprise my dad with desert and a happy birthday song at the completion of our dinner. She agreed to this. Our party of seven placed drink orders which came out quickly. The waitress was not very attentive after that. Our drinks and dry noodles with duck sauce emptied pretty quickly and after 1 round of refills everything stayed empty including our cups. We placed our dinner order and everyone received their dinner except my 9 year old nephew. The waitress said it was coming, but the look on her face when she saw he didn't have his food told me that she clearly had forgotten to place that order. We waited 12 more minutes for his food. Dinner was delicious. The check came to the table and that was it. No cake or desert. No happy birthday song and once she took payment she was gone.

To be clear, I really do like their food. I order take out from Okinawa fairly regularly and never have an issue with our food delivery. Every time I dine in, it's sub par. I wish they put more emphasis on their wait service.

Some simple solutions, put a pitcher of water on the table. If someone orders tea, leave a tea pot for easy refills. If you can't do that, you need to be much more attentive.

I'm holding out hope that their dine-in service...

Place was completely empty and the only person working up front was not only unfriendly but gave us terrible service. She didn't even respond to "thank you" basically grunting at us and walking away. No conversation when she brought food, no checking on us, nothing. There was literally no one else in the restaurant. Then the food was so bad, I didn't eat anything. My partner found it edible so he ate. Everything was soaked in grease and you could smell and taste that it was very old grease. The crab rangoons had no crab and greasy. The tempura vegetables in bento box, grease soaked and inedible. My partner didn't eat his either. Fried shrimp, gross and greasy. Pork Katsu...yep you guessed it, GREASY and hard. My California roll was clearly made ahead of time and left in the refrigerator. My partner said his was ok and his salmon was ok but that he would not go back. We didn't receive soup with our dinner boxes and the rice tasted bad. Even the salad greens were wilted. We will NEVER go back here. Terrible service and disgusting food. I would give negative stars if I could. So disappointed. Paid over 70.00 for inedible food. If my partner hadn't been starving and suffering from low blood sugar we would...

This review is in regards to take out orders. These guys used to be 5 star, the food is still good but the to go service has gone down hill. Such a shame, I've been placing large orders there for years. We placed an order for a couple different quarts of food and they accidentally gave us combos. I don't like the pork fried rice and you get very little meat with combos so I called them, the woman said she made a mistake, no big deal mistakes happen, however, they then told me it would be more money for the right meals AND asked for the food back. They also asked if I could drive there to switch them out. What? They did end up delivering but after saying 30 minutes it took over an hour. We had to wait and give them another $5 plus give the wrong food back to be thrown away. That was not good business, but the delivery guy...