Tim Hortons — Restaurant in Town of Orchard Park

I have come to this location many times and have never had an issue. Today I ordered an ice cappuccino (which I get almost everyday) and it tasted mostly like coffee. I came back through the drive thru and the girl working replaced my ice cap with a new one, but not before giving me an attitude that I was given an ice cap. I let her know something did not taste right with it. I understand mistakes happen and even though they made it correctly something could have been off with the machine or the mixture not made properly. I used to work at a tim hortons and I am fully aware of how this stuff is made. Needless to say the next one tasted the same way so I am out the money I spent since I refuse to go back through the drive thru and argue with this girl. I didn’t appreciate her bad attitude considering I came through being kind and understanding that sometimes things go wrong. There is a location on every corner. I just won’t go to this one anymore.

Returned to this location and once again had an issue. I ordered through the mobile app one Oreo iced cap and one regular ice cap. The woman hands me two Oreo. I said to her, I actually only ordered one and the other one should be a regular. She says to me with an attitude you ordered two. I said no I ordered one and went to reach for my receipt on my phone. She storms off while saying I’ll just replace it for you. Hands it off to another girl working to give it to me. All she had to do was say I’m sorry, let me fix that for you.Once again received an attitude when I was being nothing but polite. Customer service has...

Not a good experience. This was service related not food/drink related. Speaker outside is bad. The gentleman taking my order kept putting in wrong items. As we noticed we asked him to change them. 2 cars infront of me, nobody in the dine-in lot. 15 min to get to the window. The people infont of us were handed 2 drinks. 3 workers standing inside by the window. We ordered a couple cups of coffee and a cold tea. The tea had some extras in it. Another few min at the window a worker asked us what was in the tea? My wife was becoming late for work at this point as we did not expect this to take so long with 2 cars in the drive-thru. She said to him "listen im going to be late for work please just give us some sugar packets for the tea" window shut and I clearly heard the gentleman in a "Guy Karen voice" ( sorry only way I could describe) "Shes.. late ..for.. work!". Not good. Not good at all. We took our items and got out of there. Never patronize a customer even if they are having a bad moment. Ex: Maby all 3 guys inside had a emergency bathroom break or something, we dont know. We would understand something like that. Apologize to your customer for the wait and In most cases people become more...

I absolutely HATE this location. I’m a hospice nurse and have a patient who loves strawberry coconut refreshers she drinks 1 everyday and anytime you say anything to the staff that works here they are so ignorant: They slam windows in your face roll there eyes. All I said was can you add more strawberry if it’s clear it taste like water and they were so rude. Save your $ and time go down to Lake and Abbott.. I have had to pay 2x in a day for this because I make the mistake and come to this location. It’s not just me that feels this way some of the business owners in the area won’t use this location either because the nasty attitudes and immaturity of the staff. I have had to paid way over $100 having to pay 2x. If someone is paying for it why is it so hard to remake if I’m paying for it. Then after they are rude they offer to “remake” it I’m good keep your spit I’ll find another location before I...