Uncle G's Ice Cream — Restaurant in Town of Pendleton

Was just there and my wife ordered a artic swirl/blizzard type drink with twist ice cream and heath bar. She received it with Reese’s pieces. She didn’t want that as she does not like peanut butter. We asked the clerk to please make the correct one and she flat out refused. Now considering it may cost a buck or so to make another, it bothered me a lot that she refused to make good on the order. We have been there many times in the past without issues. But this clerk was rude, pissy and wouldn’t even hear about. She just said we ordered this so take it. We used to come there, chitchat with the owner, who was extremely nice, but boy you made a mistake with this hire. Not only that, you lost us as a customer so for the two or three dollars, your little clerk could’ve made Good on The order you just lost hundreds over the next year. Terrible service.

The customer isn’t always right . I truly understand it, but this time we were.

I recd your answer, and if I was able to reach you, I would’ve done that, but the same girl waiting on us told us you weren’t there and offered us no information of how to reach you. When we asked to remake the order correctly, she flat out, refused and said she can’t afford to waste Ice Cream, how are you wasting Ice Cream and keeping a long time customer happy, we weren’t out to steal your product, we just wanted what we ordered plain and simple. And just to clarify, this is not just one misunderstanding, I would not stop coming to your place, if that was the case. but this was not a misunderstanding. This was flat out refusal to make what we ordered, and she was rude and extremely inconsiderate. Short term, employee or long-term employee sometimes it’s just time for them to move on. Even Other customers standing behind my wife indicated that my wife wasn’t getting what...

My family and I have been going to Uncle G’s for nearly 15 years, and we absolutely love it. When our kids were little, we went several times a week; now that they’re older, we still make it a weekly tradition. In all those years, we’ve never had anything but a 10/10 experience.

Every employee is friendly, patient, and well-trained, and the owner, Rachel, is one of the kindest people you’ll ever meet. She has literally watched our youngest son grow up and has always gone out of her way to make him smile. When he was a toddler and obsessed with superheroes, he used to ask for a “Captain America” or “Flash” sundae — even though those weren’t on the menu. Rachel and her team always made something special just for him, and he would leave grinning from ear to ear.

Uncle G’s isn’t just an ice cream shop — it’s a part of our family’s summer memories. The quality, the service, and the heart behind this business are what make it truly special. As another season comes to a close, we just want to say thank you to Rachel and her team for always making our summers a little sweeter. We can’t wait to be back...

Today I set out on a 25 mile bike ride, specifically setting Uncle G's at the halfway point. Having been there before and enjoyed my experience, I was pretty pumped. The ride went fine and when and I arrived, I ordered a delicious milkshake. I handed over my card, and it was rejected... Then rejected again... Having just used my card at Bert's Bikes and Fitness on the way out, and with ample available balance,I was perplexed and embarrassed. The employee at the window said don't worry about it, and give me the milkshake anyway- the kind of friendly, neighborly, act you can only get at a mom-and-pop shop like Uncle G's. Lo and behold 15 minutes into my return ride home, I received a call from my bank informing me of fraudulent charges on my card that day. Needless to say, I'll be returning back in short order to pay off my milkshake, and probably get another frozen treat to boot! You can't beat this place for the quality of their product, and especially the quality of their people....