The Pizza Chef — Restaurant in Town of Perinton

Where do I begin.. This is the first time I've ordered here and honestly probably the last. I just got home with my pepperoni pizza and mozzarella sticks. I open my pizza box and at first glance I was a little disappointed, but hey, looks aren't everything- I take a slice out and I can't believe how cold it is.. I'm talking cold -I live 2 minutes up the street so it wasn't the drive that caused this pizza to be colder than my ex girlfriends heart. I shrugged and took a bite anyways.. the cheese came off immediately with one small pull and had the texture of a day old mozzarella stick that's been sitting at room temperature(my mozzarella sticks had the same consistency, gross) I shake my head and take a walk over to my microwave- I slap a slice in for 35 seconds thinking "a hot slice will be better". No. No it was not. It still tasted like a greasy slice of subpar pizza. If the dollar store sold pizza slices.. this would be it. I've had better pizza at chuck-e-cheese, 7-11, and the depths of my freezer that havent been touched in 15 years. Yes, a freezer burnt 15 year old tostino pizza would have been a better option. I had high Hope's for this place mostly because of the high rating and the comments stating "best pizza I've ever had in my life" idk, maybe they've never had pizza before? I'm not sure. But I am sure that this was the worst 26 bucks I've ever spent. To top it all off I thought my root beer would be the one saving grace to this trip.. Nope. My bottle of root beer had been previously opened. Smh. Couldn't even enjoy a pop from this...

I have been ordering from here twice a week for about two months now, and I have ZERO complaints. I have tried every specialty pizza (all delicious) - also to note - the pizza sauce does NOT cause the heart burn I get from other locations, which is nice; I have tried most of the wing sauces (all so good), I've had just about every hot sub and most of the cold subs (can't complain); although they offer a lot of the same sides as others, the Pizza Logs are absolutely amazing. Pricing is reasonable, imo, and although they don't offer coupons / deals / discounts - they DO offer FREE DELIVERY - which is very rare now a days.

Most important to me though, is the customer service - EVERY phone call I've made has been pleasant, whomever answers doesn't rush you thru anything, asks common questions about things people tend to modify, and overall just nice. The same goes to the drivers - they are here, on time or earlier than estimated, pleasant to talk to.

I did have one very small issue, but like an adult I called the store, explained the situation, they explained to me how they do things so I know how to order in the future, and then I was compensated with a replacement for my issue, which satisfied me. You don't have to get on social media and one star people and act like the world ended cause you got a mistake on your order when a simple call to the store and speaking to the manager resolves the issue 99% of the time.

So, in conclusion, shoutout to the owners and staff because this is an excellent place, and I...

Here’s the deal…the pizza is good but I find the customer service to be lacking at best. So much so that I’m giving them one star.

The original issue is topping portions, or lack there of (specifically onions). If a pizza place charges me $1.99 per topping on a large, that’s fair. But I expect to get a $1.99 amount of topping. They have consistently disappointed me with their onion ratios.

I’ve tried contacting them (it is extremely difficult to find anyone that cares, let alone an owner) and I’ve been met with sarcasm and a “no F’s given” attitude. Multiple times. I don’t think it was management giving me sarcasm, but whoever I was speaking to last didn’t realize this was their last chance. Don’t even try contacting them on Facebook, they blocked me from being able to view their profile or contact them after I tried getting ahold of them that way.

I worked at a pizza place for seven years, I know the industry. I also know how to treat customers. I feel their employees might need some training in that department. Photo included...