Arby's — Restaurant in Town of Potsdam

The manager was talking on her cell phone the whole time (at peak hours) and the poor cashier couldn't ring anyone out because she needed a fingerprint from the manager to access the register. I was the 2nd person in the store and had a small order, while 4 others got served ahead of me. They all came in well after me and had larger orders. Apparently there was confusion because the cashier had to go ring me out as a drive through customer because she couldn't use the other register. Then while I was waiting another large order was taken outside by another employee as she was confused where the ticket went and they had already bumped it on the pos system. She was running around outside for 5 minutes looking for the person to give the food to, while he was sitting at the window in the drive through, and then the manager whas snotty to this poor woman for not knowing where the food needed to go. By the time I got my food (4pc mozzarella stick and potato cake) it was cold (mozz sticks still ice cold inside) and they never gave me any napkins which I asked for extra napkins... since they don't have napkins out due to covid. Overall it was very frustrating. I don't blame the poor employees I blame the inept shift lead/manager who was on duty. I've worked in multile food service industries and that's not how you treat customers or your employees. Cell phones shouldn't be on the floor at all. And if you need to use the phone it should be in the back office. Also, her lack of help for the poor cashier was really frustrating. I don't reccomend this particular Arby's to anybody until they get their act together. Nobody wants to see employees being treated unfairly, or pay for cold gross food. I'd give 0...

I realize I was there during the lunch rush, so I have to accept that there will be some degradation of quality due to the lack of time available to repair my meal. However, my salad was crushed, limp, and didn't fill the cup like it should, and my sandwich was caustic in places due to the overabundance of sauerkraut in the Reuben.

Take a look at the salad in the picture. Doesn't that look as sad as a wet kitten?

I enjoy Arby's. Unfortunately, this place has been failing to meet expectations most of the time when I go there. For example, early this Autumn I went in and got a chicken cordon bleu sandwich. There was no swiss cheese, but there was a super abundance of mayonnaise. How much mayonnaise? Well, to put it directly it made me almost throw up when I tried to take my third bite.

No, that's not hyperbole or exaggeration in any way, shape, or form. I dry heaved and my dining companion asked if I was okay.

I went to the counter to get a sandwich replacement. They were extremely apologetic and hurried through making a second sandwich. I sat down, open the box, and immediately returned to the counter because my chicken cordon bleu sandwich was missing the chicken.

Take a moment and let that sink in. I had gone from a fried chicken and mayonnaise sandwich to a mayo on white, hold the chicken.

My third sandwich had a generous but tolerable level of mayonnaise and I finished it.

As to why I keep going back, sometimes I don't have a lot of time to eat and I get tired of eating Burger King and McDonald's.

In any case, it's okay. It's something different from the immediate competition, but I strongly recommend you avoid it during the lunch and...

The staff is very accommodating and ready to assist even when you order something in place of a discontinued menu item. We have always order the Jr near Ulmerton Rd. & Seminole Blvd in Largo, FL & St. Pete. Last week while in Malone we saw an ad for Arby's in Potsdam NY, just wanted a couple Arby's Junior sandwiches only to discover they stopped selling them. They have sliders that the mgr said was not like the Jr, so I got the classic with a side of horsey sauce and a classic beef and cheddar cut in half and without the red sauce, just beef and cheese for my wife. With all of the new meat on the menu, the Junior sandwiches had to go unfortunately. Mixed emotions as the ratio of meat to breading was perfect no matter if we were in college, beginning or middle of our careers, or nearing the end of them. Portion control and frequency 2x a year a couple Arby's Junior sandwiches each...