Eben's Hearth — Restaurant in Town of Potsdam

The greatest Reuben sandwich I've eaten came from Eben's Hearth. Context: I had an obsession with Reuben sandwiches as a kid and into highschool. I would order them wherever I'd go if it was on the menu. I'd get one after school 5 days in a row if I had the money. Unfortunately I didn't know the superior sandwich was located here all along or my after school destination would've been Eben's Hearth.

Things that make their Reuben the best:

1. Swiss not provolone.
2. Russian not Thousand Island.
3. The marble rye is actually toasted with a light crunch to it and NOT soggy at any point during my meal (I'm looking at you arby's).
4. The corned beef itself was the biggest surprise to me instead of multiple layers of deli-sliced corned beef it seemed like it was shredded perhaps even slow cooked corned beef roast pulled apart into small strands, which is perhaps the best alteration as it prevents you from accidently pulling half of your sandwich out on the first bite if you don't cleanly bite though it which is all too easy with corned beef.

Staff:

The waitress was great she could have set the standard of what a great waitress is.

The cook/chef made everything perfectly no complaints on anything even minutely.

The Atmosphere:

It was excellent it wasn't trying to be anything it's not, I appreciated the decor it reminded me of restaurants I've been to and enjoyed in the south. I especially appreciated that the lights weren't blinding, and it was rather quiet and...

This place is truly a disappointment and it hasn't always been that way. I have been going to Eben's Hearth for the past five years. The first four of those years were great. The food was very good, the service was good, the atmosphere was enjoyable. However, the last four times I've gone they have steadily decreased in service. I've been served almost raw chicken, a cold breakfast platter, poorly cooked hash browns and was on the bad end of some poor service. However, what prompted me to write my first ever review is the most recent adventure. My girlfriend and I were seated in a section. I asked the waitress if we could have a booth instead of being seated next to a large, loud table. While there were plenty booths around, the waitress told us no. We had to be in this section out of fairness to the waitresses and we could not be placed in the larger booth unless we had a party of four or greater. However, the next couple who came in (a skinnier couple) was placed at a booth in another section AND there was a woman and her two kids sitting behind us in a booth, which is less than four unless my math is failing me. This I could tolerate, but we sat there waiting and waiting. Finally someone brought us ice and then we were waiting and waiting. After twenty minutes of sitting in the uncomfortable center...

We went in today for lunch, myself, husband and two children. We stood at the front door by the sign that says, "Please wait to be seated" we stood for approximately two minutes when other dining guests who were sitting said we could just seat ourselves as some restaurants just operate like that. We went to a booth and waited. We saw another group of about 8 just being served drinks so we were being patient. At this point we've now been sitting in the booth for approximately 8 minutes and still no one has acknowledged us and we made sure to look over. The waitress even brought food out to two tables on either side of us and still no acknowledgement. Even if they made the attempt to drop off a menu so we could start looking that would have been good but they didn't. Again, we were more than willing to be patient but after 14 minutes total of being in the restaurant with not even a glance over or a "we see you but we'll be right over" would have gave us hope. We then stood up to leave as we can only keep our young children clam for so long without getting antsy. I work in a restaurant, a simple motion or gesture goes...