Zack's Drive In — Restaurant in Town of Queensbury

I went to the location to pick up and they gave me a story that someone had picked up my food using my unique first and last name. I provided them with many receipts, my emailed receipt and my screenshot of the order number from the order, I even offered to provide my ID with my name. One of the car hops asked me what my plan B was for lunch and I realized they were going to not offer to refund or make my food again. I had to ask them and when I did the manager let me know that they "Didn't want to. It is a $50 order". They did re-make the order eventually.

The reality of the situation is that each of the three individuals that I talked to all had a different story with different details. the first story was that someone was driving the same car and provided my first name. The second story was they were driving a Lincoln and provided my unique last name. The third individual was just repeating details that the others told them.

I truly think that they just made a mistake and instead of just owning up to it, they tried to just dismiss me and move on with their day. It was just an awful way to handle a business mistake and the interaction has definitely turned me and my work office off from ordering...

Table with three employees doing absolutely nothing but conversation with each other was very aggravated when a car had pulled in - they looked over at us and seemed to be discussing who would take our order. We thought about just leaving because we felt kind of unwelcome, like we were intruding by wanting to try the place at 2 in the afternoon. Not a great first impression. The service was not that great. The attitudes of the employees sucked and heaven for bid if you put anything on Facebook in a negative way towards this facility and voice, your own opinion because if you do they block, you definitely will not be visiting Zacks again and will let everybody know of our experience there. We are not the only ones that have had issues so I’m glad to know...

No organization as to how they take orders, they are clueless as to which car pulled in first. I waited almost an hour for four hot dogs and an order of tater tots. 45 minutes into waiting serval cars who arrived way after I did got their food before me. When I asked where is my order the carhop/waitress said let me check on that. I then had to walk to the building and ask again. The carhop/waitress said they are working on it. It must have been some mix in the computer system (computers don't randomly shuffle orders). This place will go down faster than it opened if they don't clean up their act. As for the food maybe it deserved a different rating however, waiting that long for food when your hungry anything...