Tropical Island Lounge — Restaurant in Town of Ramapo

I had to walk out of this restaurant recently because I felt like my food wasn't being served with love but with an attitude and extremely rude behavior from the owner. First of all when i walked in no one said Hello or how can i help you. The people behind the counter just stared at me like I walked into the wrong establishment. This wasn't my first time here or experiencing negative vibes from the staff (I think this is why im more upset because this isn't the first time I've felt like this). As i tried to order my food and ask a few questions the owner was very pushy, cutting me off, acting as if my questions about the food were irrelevant and just over all rude. This was upsetting because I love Haitian food and thought id be enjoying a delicious meal i could eat for a few days. Instead i decided to leave because who wants food from extremly rude people. I enjoy food served with love. Ill pay and tip any amount. I do no care about the money but i refuse to give to any establishment that has horrible customer service. Just because I don't speak creole and im not of Haitian decent doesn't mean I should be mistreated either. We're all from African anyway. Yes the food is good but this place is not welcoming nor does it have good customer service. I'd rather...

I started to buy food at Tropical Haitian restaurant in Spring Valley last year. The first few time it was great, but over time they started slacking. I always order fish with rice or with Fryti. One time, I felt like the fish was off, so I told the owner, she made a new one for me. The next time my food was cold, so I decided not to go mins before they close to solve that problem. On April 03,2024 the owner was not there but there was a lady who was operating for the owner. This lady was extremly polite with great manner, and let me know since the owner is not there I have to pay cash because she did not know how to use the card machine. No, problem but she end up telling me that she did not have change so she would be giving me $10 instead of $12. But when I got home and taste the food- the fish had no season except for the head, which was to fried to eat. And she forgot my fried Okra or marinad ( Which usually comes with the Fryi). The next day I called to inform the owner how the fish had no taste and I was not given okra. THE OWNER WENT OFF ON ME, CALLED ME A LIAR SEVERAL TIME. TOLD ME THAT I DON'T EVEN KNOW HOW TO SOAK FISH ECT...TOLD ME NOT TO COME BACK ETC...I was so taken back because she had never treated me bad like this. I will NEVER GO BACK...

Spot turns into a lounge at night on saturday. The brown skin bartender is really nice, Drink was strong and her customer service was good. Now i can't say the same for the large light skin bartender. She came and told me she couldn't give me the rest of my change because they didn't have it. She told me the next time i come to tropical or the next drink i buy my change will be applied to the difference. First of all the rest of the changewas the tip for the bartender that made my drink. They basically stole her tip. Real unprofessional. Same thing happened to my friend when she went to go get her drink. They held on to her $5 dollar change that was suppose to be for the bartender that made my drink. Don't come to this location. Owner is cheap with the liquor. Besides the slim bartenders hospitality the...