RiverHouse Restaurant — Restaurant in Town of Richland

We took a chance on this restaurant based upon pictures and reviews, as we were passing through this area. Upon entering we noticed the bar seating area with empty booths. The host/manager came up to seat us. We were walked through a dining area with plenty of empty tables yet we were brought into what they call their “banquet room” which was completely empty. I think since we had been sitting there maybe 3 parties were sat in the main dining room. Started to wonder if perhaps maybe being a person of color in a predominantly white area, might have had something to do with adjacent seating. I did try to let that go. We were greeted by our server Megan. We ordered a round of drinks. My wine glass came out with a considerable amount of lipstick on the glass. Not a huge deal. I’ve been a server for 15 years, it’s understandable with glass ware. We asked politely for a new glass. She came out with a new glass that was clean from lipstick but was even dirtier than the first. I believe there was even food stuck to it. By this point I didn’t even care and downed my wine. Whatever. We ordered potstickers for an appetizer and they weren’t anything fancy but they were tasty. Not once did she ask how it was before we were brought our mains. Filet tips with Caramelized mushrooms & onions, mashed and a side of Brussels sprouts. We asked for a side of the street corn(one of the main reasons we came) apparently they did not have it this evening. The Brussels sprouts were hard in the middle and the mashed potatoes were lack luster with no butter. I ordered the eggplant parm. Taste was great except there was barely any sauce on the plate. She asked us now if we needed anything but never once asked how everything was tasting. I’m not sure if I was profiled from the beginning or she was not expecting a tip. Although I never tip under 20% , we were quite upset with the service experience. We then told her we had our dog outside with us and we would need a box. Still NEVER asking how everything was. I think more we were disappointed in the service than anything. Almost like she was trying to rush us out of there. Maybe being a server I’m a little biased. If a table of mine was in a rush I would make sure everything was to their liking and do my best to enhance their experience...

Went to dinner while on vacation with my husband and another couple. We were really looking forward to eating there as their online presence looked promising. We were seated pretty quickly the waitress was originally super sweet. My husband and myself had margaritas which tasted of all base and no liquor. My friend and I both ordered the ribeye which is a 32$ meal however when it arrived hers was wildly undercooked and mine was not only very thin but wildly overcooked I also had the Brussels sprouts and mashed and my friend order the mashed and coleslaw. My Brussels were black burnt and the mashed potatoes lacked any flavor and were lukewarm. We asked to have our steaks re-fired and were told it would be a “long wait” or we could eat it as is. We opted to have the steaks re cooked. Our husbands both had and ate their meals which were bland and massively overpriced. Our server then brought back the same sides on plates covered with blood and cold. After 25 min I asked to just pay for the sides so we could leave as our spouses had already finished eating. The waitress was extremely rude and said that “Wouldn’t happen as then they’d be out 60$”. They came back approximately 5 min later and threw our steaks at us and to go boxes clearly we’d worn out our welcome. Two minutes later the waitress whose attitude changed drastically threw the bill at us. We checked our steaks mine was supposed to be medium rare came out RAW and my friends who was supposed to have hers medium had hers RARE. WORST experience ever! Our bill which was over 100 dollars for two meals and three drinks wasn’t worth the time or effort of...

First off, this was our first time at this place in over 3?-4? years. I will explain my score of three star rating. I would seriously suggest that the chef learn how to broil seafood. That being said, both my wife and I ordered the seafood platter and both requested the broiled version. I believe they charged about $30.00 + per plate and came with two side orders. I ordered a bowl of French onion soup and was absolutely one of the best I've had. She a side salad. The seafood platters were much to be desired. They both consisted of four scallops about the size of an american quarter, four shrimp of a fairly small size, a piece of fish I would approximate at about 3ozs, onion rings, and I ordered the brussel sprouts. Portion was I thought extremely small. All of the seafood that was broiled was extremely overcooked and jerky like. The service and friendliness of the server was out of this world. She deserves a 5+ for her service! I would highly suggest that anyone should absolutely NOT order broiled anything. Our friends meals were top notch and they raved about their meals. We will give the place another try, but if it ends up being as poor a quality and portion, that will be...