Dancing Deer Baking Co — Restaurant in Town of Schodack

I was a long time MA. fan of Dancing Deer, when I believe they wr privately owned. They then seemed to disappear. I switched my allegiance to another home-grown MA. company: Boston Coffee Cake. Dancing Deer recently resurfaced under the auspices of Hudson River Foods. I happily sent a gift 12.17 @ 70.81, not including s&h. The items unfortunately never reached the intended recipient. Adam @ Dancing Deer aka Hudson River Foods offered to resend the items @ 50% off total + shipping. Adam’s math was slightly off, however, as his total for the order was 40 + shipping. Based on his response, mine was not an isolated incident. But, unlike Boston Coffee Cake (or CHEWY, for that matter), good will is “trumped” by the bottom line, & no concerted effort is made to right a situation. I re-sent my gift, from Boston Coffee Cake this time instead (45th BCC sent this holiday), & will not use Dancing Deer in the future. I hope their product is as good as it was in the distant past - and I hope their customer service improves. Please shop local & buy excellent baked goods from Boston Coffee Cake. Customer service, as overseen by Ishmail, is unparalleled. You will never be disappointed, as I was by “The...

I hate to write a bad review but was given no other option. This is a review about customer service POLICY, not the products (yummy!) or the CSRs who answer the phones (all very nice! I talked to several because the supervisor they said would call me back never did). My friend ordered from DD for many years. He loved the product and loved giving it for gifts to people he cares about. Last year the order we placed online before Christmas arrived in February. We sent multiple gifts to separate addresses and had no problem placing the large order online. We decided to try again this year hoping they had adjusted to growing pains and that was our mistake. Something was flawed in the online ordering this year such that all 5 orders went to just one address. I was told by a CSR that this happened to other people as well. Shame on Dancing Deer for not honoring their LOYAL customers by at least offering some credit toward a future purchase. They said we should have ordered by phone! We will never...

While the baked goods are wonderful, the customer service, mail order, reliability and anything to do with transparency is completely lacking. In fact, this company should be ashamed of itself especially in these times. I ordered some baked goods on 12 November 2020 including this house. Apparently they knew the next day it was unavailable but I did not until today 23 November 2020 when I called to get delivery confirmation. They took my money but did not notify in time to select something else or to go to another vendor. While I will likely continue to purchase products in the store, maybe, I will never ever order anything from them again. The customer service was rude, made no effort to remedy their errors and no apology. Shame on you for your behavior. And to add insult to injury this was a special gift for someone who is surely food insecure this holiday...