McDonald's — Restaurant in Town of Shelby

It's McDonald's you either like McDonald's or you like Burger King so there's no point in reviewing the food, so let's talk about the service, facilities and employees. About once a year or so I decide I want McDonald's about 3 times a week for a month or 2. This McDonald's is 2 minutes from my job so it's quick and easy. I've made some observations. Special note: I am a friendly drive thru person, I'm not ever in a hurry and the people working there are people, treat them like people. I'm happy to give the a smile and chat for as long as they want to.

1. Service - There's one girl who does the order taking in the drive thru who automatically assumes you want a Coke with your value meal, it's like she like the dude in Idiocracy who says Brought to you By Carl's Junior every 5 minutes because he makes money every time he does...so she is like that, she makes money every time she says "Large with a Coke" before I can even tell her what I actually want (which is never a Coke).

2. Diversity (Employees) - There is the pay window and the get your food window. On any given day, not to sound like a jerk, you get one of the following - a surprisingly gorgeous girl or you get the a decrepit old woman who likely smokes 10 packs a day and the only reason she looks old is because she probably smokes 10 packs a day, or you get the what I'm guessing is the friendly manager who's always genuinely smiling...then there's the girl who's right in the middle who (unless you are a jerk and think these people are beneath you) is a pleasure to talk to and feel nice about giving her a break from the people who are jerks to the drive thru people or just a break in the monotony...then you get the woman who's typically at the food window who just wants to give you your food and doesn't really want to have a conversation with you. I have not yet experienced a Dude at this McDonald's so I can't comment on any male employee because I haven't interacted with one yet. So, you'll get one of those situations on any given day through the drive thru windows.

3. Inside (Facilities) - as of Feb 2019 they did some renovations in the bottom quarter of 2018 and the number of times I've actually walked in to any McDonald's I can count on one hand, but I did go in this one once and there's a fantastic ordering computer that you can fully customize your order and pay with really any form of payment. I chose to use my Google Phone. You get a "tag" and they deliver your food to wherever you are sitting. Pretty cool.

4. Consistency (Ok, the food) - As I mentioned before McDonald's for me is some random surge once a year, so lets say during the month or 2 I'll order here 20 times. I'd say 1 out of every 5 orders has a minor flaw. Burger wasn't warm enough, Fries were old, Fries had too much salt, Fries didn't have enough salt, got half fresh fries and half old fries, too much secret sauce, not enough secret sauce, too...

It was a warm summers night during the beginning of July when I felt the sudden urge to grab two nice yet disgustingly greasy, fat, McDoubles and a 4 piece chicken nugget. Now, I hadn't been to this McDonalds in quite some time, for I was away at college, but I decided to check it out again for old times sake. Boy oh boy, if I would have known what was coming, I wouldn't haven even bothered to leave my bed that night. What came next was absolutely DISGUSTING. And i'm not talking about the quality of the food. When I first pulled up to the drive-thru, there were three cars. No big deal right? I don't mind waiting an extra couple of minutes for my food so I wasn't too worried. Jesus Christ I never thought it'd have taken 20 minutes before even paying. But i'm getting ahead of myself. I pulled up to order after roughly 15 minutes and I ordered, quite clearly, two McDoubles and a 4 piece chicken nugget. The total was approximately $4.00. "Perfect" I thought. But it wasn't perfect. Again, I'm getting ahead of myself. After waiting another 5 minutes, I finally got to the pay window and I thought all of my troubles were over. I was just going to pay, get my food, and enjoy it at home in nothing but my underwear. Well I paid, pulled to the second window, and waited another 5 minutes before getting a big fat bag full of what I thought would be my delicious food. So I drove home, took my bag with me, and headed inside to my room where I could finally enjoy my meal at 11:45 at night. Here's the kicker, ready for this? THEY FORGOT MY BURGERS AND GAVE ME JUST A FOUR PIECE CHICKEN NUGGET. I could not believe my eyes. I paid $4.00 and waited approximately 20 minutes, not to mention the gas I wasted going to and from this establishment. The only thing I got from the whole trip was the feeling of betrayal and a fat bag of disappointment. What kind of place do you run, McDonalds? Seriously, how the hell do you forget two burgers? I'm not even that mad, i'm just...

Very disappointed. Every single time I have gone this week it has been one thing or another. Today I waited to pay for 5 min. I was the only car there. I asked for my iced coffee w cream and sugar and whipped cream. The handed it over with no sugar no cream and without the whipped cream. At this point I'm better off just letting them give me what they want as they always do anyway. We also waited for our meal for about 5 minutes just to get old stale fries. Days ago similar thing happened except the worker handing out the food was bothered all my order was wrong when I asked for whipped cream which I had already ordered she pulled my drink out of my hand and when I asked for ketchups she pretty much tossed them at my hand and a lot of them fell to the ground . Ridiculous these people don't listen the order on the receipt is correct but they chose to give you whatever they want. Coffees have been so bad and bitter. It's horrible. Seriously McDonald's I think you have lost a long...