Dairy Queen Grill & Chill — Restaurant in Town of Somers

This location is very finicky about accepting coupons on the DQ app.

I love DQ. I also LOVE a BOGO coupon for a blizzard, I’m not going to lie. But….. sadly…. This location, despite having nice staff and great hours, is very fussy about accepting coupons from the DQ app (and probably any other coupons if they exist) so, don’t drive out of your way to use a coupon here, you will probably leave disappointed, as we did tonight. For many times I came to this DQ, they had a sign on their drive they saying they didn’t accept coupons in the drive thru. OK- no problem, I can park and come in. Now they have had problems accepting them inside as well. At first it was “oh our scanner isn’t working today” and now it is “it stopped working so we just won’t honor it”. Hmmmm…. OK. No problem. There is a Culver’s across the street that mails me coupons on physical paper and they don’t seem to have a problem accepting them.

So, if you’re hoping to use your DQ app to score a deal, I would maybe try the other DQ’s in the area. Or sign up for the Culver...

Ordered a cake online and was given the price when I ordered it. I went to pick it up and was charged another $3.99 for “premium decorations”. I thought I missed something online, the only place I could find was under the customizing section saying you may be up charged for “additional or special ingredients requested”. All I had asked for was writing on the cake. This is how awful the handwriting and spacing was and underlined for some reason. They also smeared the frosting boarder while writing. I have to redo the writing on my own. There are also about half of the flowers actually pictured on the original order. I would not have cared about the quality of writing or the lack of flowers nearly as much if I wasn’t charged for them! Why did I have to pay extra for premium decorating for something that has to be redone and it messed up other parts of the cake? I don’t really blame the employees just the policies and...

Giving one star because of the service, not food. Went with my family today to have lunch, The person that took my order James was very rude, while we were placing our order our food came with sundaes and I asked for sprinkles and he yelled that he had to charge us extra for sprinkles I told him it was ok, then my husband started to place his order and he cut him off saying all the things that came in that burger, at that point we were confused of why he was doing that and he said he did not understood that we said meal. We love DQ and your products but someone with that attitude should not be working at customer service or being the first interaction we get as customers. DQ do better and look into this, dont know if he is a manager but with that poor people skills and customer service I could not recommend any family...