Twisted — Restaurant in Town of Theresa

This is how customer service is done...

I ordered a two-scoop waffle cone and it was made with Cookie Dough ice cream instead of what I ordered, Cookies and Cream but I didn't discover it until I neared the end of eating the Black Sweet Cherry scoop perched on top. The fellow before me had ordered Cookie Dough ice cream and I could understand how easy it would be to confuse my order. When I went back to the counter, employee Tori apologized for the mix-up and asked (I wish I could recall her exact phrase because it was succinct and was totally customer-focused) essentially "What would you like me to do to fix this?" It wasn't just the words, it was also the sincere tone. It was as if she would have done anything I had asked for, even something as crazy as "give me one scoop of every flavor you have" and I bet she would have done it, with a smile. No doubt the owners already know what an asset they have with Tori. Let this be one...

Can't really give a review unfortunately; Google said Twisters was open so drove half an hour from the campground we were staying at only to find everything closed and dark. Found out from the gas station attendant across the street that everything closes up after Labor day (Were there 10/7). Wish someone had updated the info online. Totally understand places closing down for the season, but just need to update the business info so...

Website says 2-9pm. Call and they say they’re open. Sign at the place says open 2-9pm 7 days a week. Get there at 8:37pm and told they’re closed. I point out the sign saying they’re open until 9pm and get told well we’re closed. 4 more cars pull up as we leave and they also then get told closed. My problem is that everything and everyone said the hours were until 9pm but it wasn’t true. We wasted 30 minutes driving...