Lotus — Restaurant in Town of Thompson

Updated 7/12/25 Although the below review still holds true, Resorts World Catskills' Food and Beverage Manager, Theodore, did reach out to me. He apologized and made things right. Much thanks!

I visited this location as a treat to myself this evening, June 14, 2025. I was directed to place my to-go order at the bar. The location was busy, but the employee beind the bar asked a waitress to assist me. The waitress said, "We'll be with you in a few minutes." As few minutes passed, and I left the location. I re-entered about 10 minutes later to try again. I proceeded to the bar and was offered assistance. I asked to place a to-go order for chicken lo me in. The employee behind the bar asked a waitress to assist me, and I was told again it would be a few minutes. I decided to sit and wait at the bar. An employee took my order, and I paid for it using my credit card. The time on my receipt was 8:45pm. The cost of my lo mein was $20, and I was informed there was a $5 gratuity added on, for a total cost of $25. I sat and waited at the bar, but my food never arrived. Soon, I was the only customer left sitting at the bar. Someone asked where my lo mein order was, and the employee behind the bar said she had checked, and the kitchen had told her they didn't get the order. When she checked again, I overheard the employees talking, and they said my order was then cancelled. Another employee went in the back to check on my order, and when she returned, she said it still was not ready. Over 30 minutes had passed. This was my first visit to this location, & as mentioned earlier, it was going to be a treat to myself, as it is not common for me to agree to pay $25 for just chicken lo mein (I was told no rice would come with it.) I was greatly frustrated & disappointed. My mother was waiting for me, & I told the employees I could not wait any longer. They apologized, saying they had, "A lot of VIP tables," which I understand, but there is honestly no excuse for me to be left as the only customer at the bar, after a 30 minute wait, only to hear my order had been missed, then cancelled, then just completely ignored. I was provided with a receipt to show my order was refunded, but I cannot recommend this establishment to anyone, to be quite honest. I am one person, ordering one time to go, & I spent over 30 minutes of my evening waiting for food that never even arrived. I obviously will not be returning based on my disappointing...

Terrible service, terrible wait time. My experience was so horrible that by the time the food FINALLY arrived, I just packed it up myself and got the hell out of there.

Reservation was at 830pm, was promptly sitted. Waitress came within 5 min and took our orders in a timely fashion and that's the ONLY good part of the night. We then waited 40 minutes for my husband's coke and glasses of water for the table after asking the waitress twice for them. At 920pm, the server attempted to deliver appetizers to our table that we never even ordered so it had to be sent back. When the wonton soup arrived, a spoon was not provided. So I guess we were expected to slurp/sip the soup from the bowl? Asked the server for a spoon and not one but TWO servers holding the dang spoon walked right by our table and kept walking. Took another 5 min before a spoon was provided. The other appetizer arrived at 925pm so hope lit within me with the thought that the food will now come at a more timely manner. Much to my disgust, it did not. At 945pm, inquired with our waitress when the food will be ready and was given an answer of "now". Their meaning of now must be different than mine because when our entree FINALLY arrived at close to 10pm, I was not even hungry anymore. I just requested to box it all up, paid the bill (with the mandatory 20% tip already tacked on) and got the hell out of there since it was obvious that the customer's time is not respected in this place. The table next to us arrived 30 min after we did and they got their food before us! The little food that we ate was good but this place is now banned from our list. We will NEVER eat here again, and we'll NEVER...

For them to advertise as an upscale fine dining experience is a total lie. Yes the ambience is nice but the tables are on top of each other. This was the worst experience I've ever had. We had reservations for 7:30 we come at 7:30 the hostess says they're clearing up the table will be ready in just a moment. Well 30 minutes later we're still waiting and we've asked the hostess a few times what's going on and she just had a nasty attitude and said they're still getting it ready. We finally get seated and have to wait another 20 minutes just to get some water, how ridiculous !!! To get someone's attention for something is non existent and the service is non existent. For appetizers we got the wonton soup and the garlic ribs, it was a complete disaster. The garlic ribs had absolutely no meat on it it was all fried breading and just fat, absolutely not appetizing we asked them to take it back and they gave us a problem about taking it back. The wonton soup had a weird taste to it and did not even look or taste like wonton soup. For entrée we ordered the orange chicken, pad Thai, and chicken lomein. I asked if instead of white rice I can substitute it for fried rice and I will pay for the extra and they said no you will have to get the entree fried rice which was $20..... whatever I'm good no thank you. The orange chicken came out cold, the lomein chicken was so rubbery it was not edible. The pad Thai was okay nothing special. The portions are big but the food overall was absolutely disgusting and extremely overpriced. I will never come back here again what a waste !!! Horrible service horrible food...