Olisi's New York Style — Restaurant in Town of Tonawanda

Not worth the money or aggravation. We ordered 10 chicken wings extra crispy, medium, Sunday for pick up. When I picked them up I opened the container to find 10 very under cooked wings. You could see the skin and literally pull the skin on the wing. When I asked them if these were extra crispy they went and asked the young man cooking my wings and he said "yes, I put them in for the specific time required". Not sure what this meant, but you cook wings for time and what they look like; if they look under cooked, they are! There was also very little to no sauce on the wings. I asked the 2 female employees at the counter what I was supposed to do about these wings and they both looked at me, rolled their eyes and said sorry...that was it. I went home with the wings and put them in my toaster oven, made some Frank's hot sauce and butter on the stove and served them to my guest. Staff were rude and really didn't know what to do...here's a suggestion, cook the wings the right way, the temperature of the grease will go done because you are putting a frozen wing in there, so you may have to cook them longer. Also, instead of saying sorry, offer to make me a new order to my liking. You lost another...

I got the large 18" cheese for around $26. A little steep in my opinion but I assumed it made up in flavor for its price; I was very wrong. I called ahead, but it was very difficult to hear what the lady was saying. There was a lot of background noise and the lady had a heavy accent making it difficult to order what I wanted (not insulting her but maybe being the call taker isn't the best idea). Also their three sizes are Large (smallest), XL, and House (largest). Paired with the difficulty of the phone, I was very confused on why the Large was the smallest size. Upon opening the box, it had the classic NYC pizza look. Although after tasting, the sauce was flavorless, and the cheese was very cold, and the dough was insufferable. It took a lot of effort just to take a bite and took even longer to chew. If you are someone who enjoys flavorless and cardboard like dough, this is the place for you. Also, I ordered the pie 20 minutes ahead and got there 2 minutes late, but the pie tasted like it's been sitting in room temperature for hours. However, the crust bite did impress me with its crispiness and flavor. But if you want good NYC style pizza, I would not...

I've been ordering food here for years. It saddens me to leave the review of one star, but I will never do business with them again. I ordered food for delivery, was called by the driver and told he was outside. This is odd since we have always had them bring the food up to the door. So, we go outside wander around for a while and he is no where in sight. So, I call Olisis and speak to the woman that took the order, she was very rude and said that she would call him. So, I hear nothing back and end up calling again and am told he is here. I explain the driver isnt here and ask why I'm having to wander the street trying to locate this person since I paid for ddelivery.Her very snarky response was that they don't actually have to bring it to us.

Seriously???????

Again, we've been doing business with Olisis for years and this is how we (or even if I was a brand new customer) are treated?? I cancelled the order right then.

I advised we would no longer do business with them. Her response "that's fine".

Well, alright then. You know this is Buffalo and there are tons of pizza places without horrible...